Naples Grande Beach Resort

I had an exceptional experience during my stay, and a huge part of that was thanks to Sammy. From the moment I stepped through the door, he went out of his way to make sure everything was perfect. His attention to detail, professionalism, and genuine kindness really stood out. Sammy consistently went above and beyond — whether it was helping with small requests, offering thoughtful recommendations, or simply making sure I felt welcome every time I came through the lobby. It’s rare to come across someone who takes that much pride in making guests feel taken care of. Because of people like Sammy, I would highly recommend this hotel to anyone visiting. He truly deserves recognition for the outstanding service he provides. Experiences like this are what make a stay memorable.

Great hotel. Very friendly staff. The #1 best part of this hotel is the Clam Pass Experience. Walking or taking the tram thru the mangrove walkway to the beach is an experience of its own. Clam Pass beach may be my favorite beach in Naples. Brought family to the hotel to use the swimming pool which was very nice. The next day I treated myself to a massage at the spa which was very relaxing. Overall, a wonderful experience. My only thing that needs to be improved is updating the rooms a bit (which I believe they are now doing). The sunsets from my balcony were priceless! Thank you Naples Grande for a wonderful time, I’ll be back after the new room renovations are in place.

Positive: The people were kind, helpful & friendly Negative: Our room location by the elevators and a small child next door. The bed was incredibly uncomfortable and would bounce every time my partner moved. The heavy chlorinated shower water turned my hair a pinkish orange color.

Over $600 per night for a room and in one word all common areas and my suite were shabby. The resort advertises five restaurants — yet the Pelican restaurant has been closed for months. The remaining so-called “restaurants” operate off the same limited menu, offering little variety unless you have a particular fondness for fries. The breakfast buffet resembled a crèche, with children running everywhere. There is no option for a calm, adult breakfast with even a semblance of decorum. We were forced to dine off-property to find a civilised start to the day. Room servicing was entirely inconsistent: . Sometimes the bed was made. . Sometimes the coffee was replenished. . Sometimes we received clean towels. . NEVER was the shampoo, conditioner or body wash replenished AND two of the dispense

Came off key west express on Valentine’s Day and every hotel was sold out in the area, was about to sleep in my car until my wife and I contacted a wonderful lady named Toshieba who went out of her way to make sure we got a room! The hotel is fantastic with a super comfortable bed and pillows and excellent views!