Miyako Hotel Los Angeles

Great location in Little Tokyo - a few minutes walk from the metro station. This made it easy to take the Fly Away bus from LAX to Union Station and then one stop on the metro to the hotel. There is a bakery/coffee shop on the first floor - but there are also lots of other food options in very close proximity. Easy 20 minute walk to major sites like MOCA, the Broad, Disney Concert Hall. Rooms were comfortable and staff friendly.

Positive: Staff Negative: Suggest a healthier variety of snacks for self-purchase in glassed in room off lobby

Unfortunately, this stay was quite disappointing due to the condition of the room. The facilities are very old and poorly maintained. The soundproofing is extremely bad — we could clearly hear cars passing by downstairs, and even noise from a street protest, as if the windows were open. It was very difficult to rest properly. On top of that, the air conditioner was extremely loud, sounding like a ventilation fan or air blower. It was impossible to sleep with the air conditioning on. The bathroom was a major issue. The bathtub drain was clogged, and when using the shower, the water took around 4–5 minutes to drain after just one minute of running. This caused water to accumulate quickly and made showering very inconvenient. Additionally, the refrigerator door would not close properly, w

The rooms are beautiful and modern, like what you expect from a Japanese hotel. But the service is atrocious, specifically Jin from the group booking department. Is he even Japanese? This is definitely not the Japanese hospitality one would receive normally. This guy ignores emails or just simply doesn’t want to communicate. I had to call the hotel 10x and more and not ONCE was I ever able to reach out to him because they never freaking pick up. The front desk was nice but useless because they are not in charge of group bookings. Even after requesting for a group contract 3x, he claimed that I never did even with the written proof. Do not bother working with Jin.

Extremely inconvenient and outdated parking policy. We used the valet service at this hotel while having a full family dinner at the restaurant — four children with us. When we went to pick up the car, we were informed that valet payment could only be made in cash or at the front desk with a physical card. I didn’t have my wallet with me, as I’ve been using tap-to-pay everywhere. After waiting in a long line at the front desk, I was told that I must present a physical ID and the physical credit card. Even though the payment terminals clearly support contactless payments, the hotel does not allow tap-to-pay due to internal policy. As a result, we were stuck for almost an hour trying to retrieve our car. I had to wait for a friend to bring cash, since nearby ATMs also do not support conta