La Quinta Inn & Suites by Wyndham Ft. Worth - Forest Hill TX

Very clean. Quiet and comfortable. But the check in was my misleading about the deposit. It was $100 and all that was mentioned was it is fully refundable. They neglected to say it’s 10 days before it’s credited and try to say the bank is who holds it up. Still, nice place and the desk clerk was friendly. I wouldn’t want to tell people that either knowing it’s not true. They go so far as to say they send the credit at checkout, but there nobody there to check you out. Just a place to put your keys.

Location is good if you had a medical event as we did at the FW VA the following day. The hotel though, not great. The staff, the absolute worst!!! The front desk guy-white fella, glasses, mid 30's, rudest guy who said we had no reservation, had no intention of helping and when the third party phone operator asked to speak to him he was equally as rude to him and rudely told me "you do know you can book directly through the hotel and avoid this mess right?" I wanted to throat punch him but my husband had surgery the next morning and I was just worried about getting him to our room! After an hour of mucking around, the manager finally came (rude desk man finally chirped up when boss man arrived, go figure) and sorted it, we get to our room, toilet barely flushes, outlets hanging out of

Place is kind of a dump. Room lacks lighting so it’s pretty dark unless you have your windows to the streets wide open to let some light in. The gym has NO weights seems they were stolen and haven’t been replaced since, the gym machines are from the 1980s and don’t work. They shouldn’t be advertising a gym when there’s nothing of the sort. Had no choice but to book here since everything else was fully booked.

Positive: Location and the bed was great! Negative: The room was dark, no light near the door. Refrigerator broken...stayed hot inside. Window shade was broken...would not stay up. The door would not close all the way...had to push hard. The maid came 3 times to rush me out before 11am & toilet

This hotel is full of bed bugs and other bugs. I had my body covered in bites, and all became inflamed since I have allergies to insect bites. I lost two Samsonite luggage due to the infestation of that place. I have been trying to contact the manager for the past 5 days, but he is never at the facility. As soon as I woke up, and still had blood in some areas, a lady from the front desk came to my room to see how I was. She took pictures and said the manager was not at the location, and he would be there on Monday, Jan 19. On Monday, I called, and he had a family issue and couldn't talk to me. On Tuesday, he was occupied. On Wednesday, they simply got all my phone calls and hung up. Avoid this place! The only ones there who will be around you are the bugs, not the manager. I attached t