La Quinta Inn by Wyndham Odessa

I showed up with a confirmed reservation and the desk attendant said that my reservation had been cancelled. She indicated there were no rooms and I had to book elsewhere. VERY upsetting and horrible customer service. NO notice was given, it was late at night and I had to book and travel to a new hotel. Do not recommend, poor staff and horrible customer service.

Positive: Nothing Negative: Phones didn't work, tv did not work, wifi died in the middle of a meeting i was having online

It was a last minute thing because I was in a bind and had no where else to go. I honestly only meant to stay one night. The low number of stars made me very iffy. I was 10000% completely wrong!!! I ended up staying the 5 days I needed before my apartment was ready. There was never any noise, no loud music, no questionable human "traffic". All the guests in my immediate surrounding all kept to themselves, cordial, and quiet. I slept so good, and so peaceful. My room was immaculate every time I came back from running errands and work. The housekeeping team were all very nice and very professional. Beds made tightly and neat. Sparkling white clean towels. All my belongings untouched and all accounted for. After my first day, I knew I had nothing to worry about. Front counter staff very prof

We are living way earlier than we wanted to because we’ve already had to kill two roaches in our room. Charging over $100 for a room with roaches is crazy work. The pet area is full of poop and trash and is too small even for the smallest breed dogs. We’ve stayed at the other la Quinta in Odessa and I swear if I knew this location was so bad I would have stayed at the other. We are leaving way earlier than we wanted because we just want to get out of this room. Gross. The only thing good I will say is it was quiet so we got some rest.

We called around 4:15 to get a room, we were told we had one. Had to sit on the phone for 15 minutes. When you call it transfers you to someone and that’s who you book with. Now we are being told we can’t get the room because they put us as no shows mind you we had only called 23 minutes prior to coming in. The front desk lady then tells us well she’s been here never got a call and can’t rent us a room because she can’t print out paperwork. So how has she been able to rent anyone else rooms!!!! She also didn’t seem to care 1 way or another