Indian Wells Resort Hotel

*READ I DO NOT RECOMMEND STAYING HERE* I checked into the Indian Wells Resort Hotel at approximately 4:00 PM and was assigned Room 116. At check-in, I was told that the hotel locks were being changed, but no specific details were given. I assumed it was a routine process happening gradually and did not think much of it at the time. After entering my room and putting my belongings down, I planned to go for a walk. As I was leaving, a locksmith THAT DID NOT WORK FOR THE HOTEL stopped me and asked which exact room I was staying in, which immediately made me feel uncomfortable. Because of that interaction, I went to the front desk for the first time and told them that the situation made me uneasy and that I would like to switch rooms. At that time, there were still other rooms available, but

Do yourself a favour and stay at this iconic desert hotel. Dripping with Hollywood nostalgia, one can almost feel the presence of silver screen legends long passed. Overlooking a sparkling pool and immaculately manicured golf course and surrounded by majestic desert palms, the hotel affords its visitors a quiet and comfortable base from which to explore Indian Wells, Palm Desert and Palm Srings, as well as the Desert Hot Springs area. The rooms are well equipped, with large flat- screen TV, ironing facilities, coffee maker and safe. After a long day of sightseeing, the comfort of a large shower and soft luxurious bed awaits. Or, for those not ready to retreat to the tranquility of the hotel room, an inviting bar and dining area offers sustenance and entertainment for everyone. Overall? A

We came to this hotel due to the proximity of Indian wells tennis garden. Our room was very clean and the staff was excellent. I was told that renovations were being conducted such as new beds and new locks on the doors. This did not bother me. However, the next morning I woke up with a sore back due to the bed being worn out. The bed actually had a “U” shape in the middle. That morning, I spoke with assistant general manager Maria Gutierrez. Gutierrez apologized and informed me they would do their best to get a new bed. We left the hotel and approximately an hour later she telephoned me. Gutierrez stated they would be upgrading us to a better room and had a better bed. As we were not in the hotel, but instead watching the pros play tennis, I informed Gutierrez that I wasn’t avail

Positive: Great lication and staff.Pool is great. Negative: They out of the blue added 20 parking fee, plus 50 a day resort fees for a vmbreakfacontinental breakfast you can not get till 630 and you can not get it to go. This really makes this ok hotel too expensive for the run down condition.

Thoroughly disappointed. First room they put us in was large but was right outside this loud, seems like air conditioner. Could not open the slider because it was so loud…The Floor rumbled it was so loud. We moved rooms and in the morning. I unplugged the dryer from the Bathroom wall to use my own and completely mortified by a cockroach right on the outlet. Spent 20 min trying to find where it went so I could finish rushing out to my son’s tournament. Went to the desk immediately and she was so nonchalant. Would not agree to let us move room because they were sold out tonight and she was so rude. It was 7:30 am. I am sure they had one room as check in is not until 4. The only nice guest service agent was the one when we checked in. Taking our money! The rest were plain rude and not apolog