Hyatt Place Fort Worth/Cityview

This was the worst hotel I have ever stayed in. My expectations are low - room must be clean, sanitary, and with basic necessities. Highlights of our stay (keep reading for details): cockroaches, no AC, run down room, terrible customer service (except for Sam – he was kind and sweet). AC in our room did not work. The room was so hot we barely slept. The heat triggered a severe migraine for me and a headache for the other guest. We were never told about AC issues at check-in. In the morning, we told the front desk about it, but we felt completely dismissed despite staff admitting they knew there was a problem and were sending maintenance to fix it. They said they did not know the night before (but they miraculously knew the morning we brought this up???) I don't have proof, but I think

Check in process was quick and easy. Directions were given to get to the room and were effective, there were no strange smells. I do wish the TV was a smart TV so I can connect bluetooth or play a music channel. Beds were comfortable and clean, the couch was also very comfy. I appreciated the shades being able to be adjusted to block the sun. Kind staff, the breakfast was AMAZING - I loved the variety and freshness of the food. The quality was also very good as well. It was very refreshing. Room 407 just needs the door latch to be fixed and the A/C wasn't working 100% but other than that I had a great stay at this hotel. Thank you so much for the good experience! It was a great location, good atmosphere, organized staff. Clean rooms and common areas - overall the service was great and the

Where do I even begin! This is the second time our hospital has partnered with Hyatt Place Cityview, and once again they exceeded every expectation. The first time, they hosted an extensive training for our team, and everyone—from corporate leaders to trainees—raved about the quality of the facility and the exceptional service provided by the staff. Working with Helen and Daren was the definition of service excellence. Their reassurance, responsiveness, and genuine willingness to help went far beyond what we expected. Fast forward to our recent ice storm, when we urgently needed group rates for our employees. I reached out to reservations and had the pleasure of working with Helen and Daren again. I shared our needs, and Helen absolutely delivered—once again going above and beyond. I pe

Positive: I was welcome as soon as I enter the hotel by the front door. He was polite and knowledgeable very finally. I Check in Friday night late around 1:00am. Negative: ""

Last week I enjoyed a three day stay at the Hyatt Place Fort Worth/Cityview The room was perfect and spotless. Slept like a rock on the very comfortable bed. Great breakfast service. Staff was VERY friendly and accommodating. Wynnette at the front desk was very nice and very helpful. Even the back office staff took time to say Hi...Helen, Darren, and Daniel the GM. Will definitely be back. Thank you!