Hotel Hi-Ho

Very easy check in process. Rooms were updated and stylish. It's was a very cold night when we were there (3 degrees) so the heat had a hard time keeping the room warm . Having Barcelona in the building is a huge plus We would definitely stay again

We were pleasantly surprised with the updated Hotel Hi-Ho. The contactless check in was pretty straightforward. The liquor store and restaurant on site were very convenient. The room was comfortable and the new bathroom was lovely. The ice machine in the common room was broken and/or out of ice.

WE arrived at 2am after a late flight. a party of young people pulled in behind us and we had to listen to their party for hours. the second night load music from one room and a women crying in another. No contact means no one a the desk to address these issues, no coffee in the lobby just the 2 small cups from the room coffee maker. NO service that I would get at another Hotel. then a surprise service fee for doing nothing on my credit card at the end.

Location is convenient and the room was just OK, there was some hair in the bathroom and a stain on the bed when I arrived. No fridge in the room. No local channels on the TV, there's really only whatever you can watch for free on the Roku channel, which isn't a great selection. Check in was annoying and could have been more clear. After traveling all day and just wanting to relax, I had to call someone through a barely audible speaker to have them send me a link to fill out a online registration form, then had to take a photo of my ID and myself, and then had to wait 5 minutes for them to send my room info. There's no reason that couldn't have been sent ahead of time to save you standing outside waiting around to be able to get access to your room. The light outside my door was broken s

I recently stayed at the Hi-Ho while visiting family and friends for a couple of days over the holiday. I'm from Fairfield originally and am in the area a couple times a year. This was my first stay at the revamped Hi-Ho. I will never stay there again. What an impersonal, disconnected, non comforting stay. What cracks me up is, businesses like this "think" they're doing something cool and creative by being 'contactless', and having everything online, and offering 'streaming access' in rooms. If I'm paying what this hotel charges, I want easy access to live TV, I want communication and access to a live person who can help and provide good service, and I want to feel, as a paying guest, like I matter. Hi-Ho offers none of this. What an awful hotel and awful experience. Please note: I would