Homewood Suites by Hilton Odessa

Run while you can!! Worst place we’ve ever stayed at and we do a lot of traveling for sports. We have always been able to check in online, this time they wouldn’t release digital key until we presented ID at the front desk. We arrived Friday evening and the lobby had a terrible smell (sewer). We had requested first floor and the receptionist told us they gave our room away so they put us the second floor. Elevator is out of order floor Second floor so you have to call the front desk each time so they can send elevator. After speaking to a few employees we found out elevator has been this way for about 2 months!! Talk about serious compliance issue with fire marshall. Breakfast was bad bread had mold. We asked to speak to manager on Friday and she never bothered to call. Finally sa

I checked in the hotel on October 11, just to first experience racism in Odessa, TX. I did not hear the comment, but my son and I walked past a group of probably teenager just to be called the "N—---" word. It was not the first-time visiting Odessa to watch my daughters' college games, but this one time I wanted to try a different hotel this is what happens. I know that unfortunately we are going back to visit your hotel, it is sad.|I told my son that I did not hear the comment, but I was upset. When we went back out the group was gone. I know you cannot be responsible for your guest, but after that we proceeded with awareness knowing that we had to stay there until October 14. I feel when visit an establishment you should feel safe! The reason we selected your hotel was because we stayed

Positive: Nothing Negative: We got there and there was no water, still waiting for a refund.

Staff were amazing. Service I came down on a star, being an oilfield city, breakfast at 0600 is generally when we need to be at location. I have been other hotels and 0500 or 0530 is when I have seen breakfast served. Room was good, clean. Sink was held on with caulking. There was no Master light switch that worked. No light in the kitchen area. Overhead on the sink worked. Bathroom was dark with a single bulb. Shower doors didn't align with the rubber stoppers, leaving a crack at the walls. The water is hard and had clogged the shower head. It had settings but was not working right so it was on jet. The good is that it was clean. Suite area was stocked. Small fridge had an ice maker. Which was nice because there was not one on the floor. Shower always had hot water. HVAC kept the room at

This hotel uses used bottles of shampoo conditioner and soap so you are getting everyone else's germs. They just refil. The water is off and you can't even go to the bathroom. The beds are terrible and the room smells bad. This is by far a room I will never reserve again.