Homewood Suites By Hilton New Hartford Utica

Wow what a beautiful property! The rooms are huge and breakfast was great. I’m really impressed with how the new General Manager Jen. You can tell she really cares and is going to do great things here!

For the Baseball Hall of Fame Induction, my wife and I needed to find a good hotel. Having 30,000 fans descend on a town of 1700 poses all sorts of challenges. We felt fortunate to have stayed at the Utica Homewood Suites. It is about an hour drive from Cooperstown. The rural highways are easily navigated with the Google Maps app. The hotel is clean, modern and has a great complimentary breakfast to wake up to. We stayed three nights but somehow our every other day room cleaning was missed. In any case, I would recommend this hotel for Cooperstown baseball visitors especially when closer lodging is unavailable. Also, the indoor pool is a nice feature.

Positive: Nice looking hotel and comfortable room. Good breakfast and pool. Relative quiet location. Negative: A few issues I would not expect from a Hilton hotel: toilet paper holder falling off wall, ceiling fan light not working, shower doors not sliding easily because some screws missing form top of door supports, tv cable was not connected to tv.

Right when we opened the door to the room, we were met with a musty smell. I went to open the window when I saw 10+ large stink bugs INSIDE the room. They were climbing on the window (again, on the inside) and the window curtains. Some of them were flying around the room. There were more in the bathroom, climbing on the faucet and also in the shower. The front desk attendant said that the bugs come through the vents for warmth and that there’s “nothing they can do about it”. While I understand that perhaps there’s nothing they can do immediately about the bugs, but perhaps something they can do is offer a refund or some kind of compensation. We ended up leaving after the bugs kept flying around and landing on us. Really disappointed in this stay and will not come back here again.

We bring our grandchildren once year just to go swimming during the winter months. Glad they are going to remodel as the room was showing some wear. Pool water could have been warmer. Kids didn't mind, but too cold for grandma. Why are you getting rid of the duck emblem? Our grandkids know Homewood Suites as the ducky house to them it represents family fun.