Homewood Suites by Hilton Houston-Kingwood Parc-Airport Area

I’m writing this sitting in bed on day 3 of my trip as my husband goes downstairs to understand way we have been charged our full amount on top of $900 “approval” fee. This hotel has showers that don’t drain, toilets that flush, our friends got locked in their internal door of a suite. Sent a non speaking male into the room to fix it. He unlocked the door but was never able to fix it so he duck taped it. This is the most horrible experience in hospitality I have ever had. My family has been in hospitality and customer service for 30 years and never have I ever had more employees say “I don’t know.” From Lora that told me her birthday was on February 25th which was two days and everyone thinks she is 21. From the unhelpful assistant manager and GENERAL that received many calls from Lora and

We stayed here for the Houston Renaissance festival. The breakfast is included in your stay; It was an amazing breakfast, and I couldn't speak more highly about it!!! The menu varies a little each day, but they had eggs, sausage, potatoes (one of the mornings), overnight oats with chia seeds, yogurt, oatmeal, a pancake maker, various breads to toast, etc.The available hot sauce, slivered almonds and other nuts, whipped butter and other unique spreads were small ouches that really made a difference in the quality of food. The staff was fantastic, and the owner was very involved. He asked if we had any constructive criticism or any bad experiences during our stay (We did not, but this is a great practice and showed me how much he cared about the quality of service being provided, which promp

The hotel staff were great and friendly. The hotel was clean and taken care of. Breakfast had the normal items as well as a daily menu change of a few hot food items.

Positive: The buffet breakfast was excellent. The pool area and hot tub and patio grills all in working order. Negative: The bathroom toilet sat about a 18 inches off the floor. Also when making a request for the amenities provided by the hotel i.e toilet paper, they limited the rolls I could have to 2 when we were staying for a week. Had problem with timely room service

This is my new favorite hotel. Linda and Kim are the most welcoming people and have great hospitality and great recommendations for near by food. This is my new home when I am in the area. (Which is every 2 weeks) love this place, feels like home.