Holiday Inn Hazlet by IHG

I want to share my heartfelt experience at the Holiday Inn on Route 35 in Hazlet, NJ. The place was remarkably clean, and as someone with OCD, I usually feel the need to bring my Clorox or Lysol wipes everywhere. However, I was genuinely comforted by how spotless the room was. The staff, Sri, Vee, and Kathy, made me feel incredibly welcome and cared for. Housekeeping was outstanding, and I truly appreciate the effort all of you put in. If I could give more stars, I absolutely would, because your team truly deserves them.

Our Unsatisfactory stay at the Holiday Inn Hazlet 8/14-8/22||We were staying at the Holiday Inn Hazlet when my husband suffered a serious fall. He was under a very dark pergola. ||My husband was taken to the hospital by ambulance. He was admitted to the hospital. He had emergency surgery to his leg and ankle the following morning.||The hotel desk staff informed us that the most they were authorized to offer us was a discount on rooms for our extended stay. I accepted the offer of the discount because I was told that was the most they could offer. ||I have reached out to the IHG headquarters customer relations department twice in attempt to work out appropriate compensation. Both times I was assured the hotel would call me directly. The hotel has never called me. ||This hotel:|minimized my

I know you shouldn’t expect much from a roadside hotel, but it was close to where we needed to be and it was only one night. The prices were ridiculous for this place. The comforters had stains on them, which is disgusting. The bathroom door stuck so bad you had to pull it open and closed and it made a loud noise every time. And the toilet tank was leaking water on the floor. The place is like a labyrinth. It took me like 10 minutes to find an ice machine and was all the way on the other side of the hotel. There weren’t many signs to guide you until you were on top of it. I would never stay here and thankfully, I probably won’t ever have to again.

Terrible experience. Paid $700 for two nights and it was a disaster from the start. Shower was broken, toilet didn’t flush, and even after multiple complaints, it was never fixed. No housekeeping showed up the entire time. Vending machines were empty, and the only drinks available were overpriced ones from the restaurant next door. One machine even had expired soda. Worst part? The staff clearly didn’t care. Rude, unhelpful, and no manager available. Just handed a business card and sent on my way. We were offered a room change, but moving a family of four mid-stay wasn’t realistic. Overall, this place was a mess. Would not recommend to anyone.

Clean rooms, but a little musky smelling, due to the windows facing into the hall, so you cannot get fresh air into the room. Doors used to open to the outside, but a renovation enclosed all the rooms for better security. Plus for me, but a con for others, the hvac fan is very loud.