Holiday Inn Express & Suites Tyler South by IHG

The staff, location, and overall hotel met expectations but unfortunately our room was not adequately cleaned and was humid. The front desk staff were helpful and polite. We requested an extra blanket for the sofa bed and were quickly accommodated. The breakfast had a variety of offerings and was kept clean and stocked. Our kids enjoyed the pool area which seemed clean. However the room was not up to expectations for a HI express. There was food residue in the mattress of the sofa bed, long dark hair on the counter in the bathroom, what looked like blood splatter on the side of one of the AC units (I informed the front desk). The entire room was uncomfortably humid and smelled musty. The removable ac filters were clean but it smells like both units need a professional cleaning.

A disappointing stay overall. The front desk staff were polite and check-in was easy, which I appreciated. The location is convenient, and the lobby area looked clean and welcoming. But the room itself didn’t meet expectations. The cleanliness could have been much better — the floor didn’t seem freshly vacuumed, and the bathroom had a few missed spots. The AC unit was also louder than normal, which made it hard to sleep. Breakfast was okay but not as fresh as I’ve had at other IHG properties.

The staff at this property are very helpful. I had forgotten my toothpaste and the lady who was checking me in stepped away and got complimentary toothpaste for me. We were upgraded from a standard room to a corner suite and it was amazing. The bed was so comfortable that I slept sound! The room was quiet - no hallway noise at all! Good place to lay down your head.

Our visit wasn’t a disappointment. As with most IHG properties this one meet our expectations. The beds were extremely comfortable and the pillows were amazing. The breakfast was really good also. I think the lady who checked us in was extremely nice and very helpful. The lady working the breakfast was doing an awesome job keeping up with demand. It was extremely clean and tables were wiped off immediately.

So upon checking in with my company account which we always do I was asked to do a verification paperwork. Normally this isn’t a big deal since it’s only for incidentals but I was told the full amount would be charged to my card if not verified. After a long day of driving this was a lot to deal with. Finally we got past that hurdle we were given a room. We enter the room and roaches scatter. So I go downstairs and am given a new room. Later I order food and need water. The only water downstairs in a bottle is Members Mark water…. $2 a bottle for Walmart brand water…. I’m charged instead of just given the water bottle. If you’re going to charge that much for cheap water then you better put a better brand out. I would never have my company book me this hotel again.