Holiday Inn Express & Suites Sumner - Puyallup Area by IHG

“Mixed bag”: a “functional” place to stay! If you have business (warehouses and distribution centers all around) or needing a one night stay in this area, this HIE is all you need.  for longer than a day/night, the overall stay not as good.  It’s not really close to anything in Seattle or Tacoma.  The freeway that provides access to I-5 + I-5 itself can be a nightmare for slow traffic.  One hour plus for us to get Pike Place, leaving at 7 am Monday.  Tacoma is easier; typically 30 min. Hotel is clean, 95% friendly staff; the hotel gets dinged for noises outside (sounded like someone was faintly tapping our door all night) the occasional train coming by, and one morning of poor water pressure.  Turn down service is middle of the road, not picking up everything then forgot us one day.  Manag

Positive: Nice clean and peaceful. It is in an excellent location. The staff was so nice. Breakfast was always great. Over all an excellent stay Negative: ""

We had a great stay at the Holiday Inn Express in Sumner. The check-in staff greeted us warmly and set a great tone for the visit. We did have a bit of a struggle with our room key—the door lock wasn't cooperating—but the night staff went above and beyond to get it fixed for us. Once inside, the room was wonderful and very clean. We noticed the TV remote was missing, and when we mentioned it, the staff kindly moved us to a second room. Even though we ran into the same lock issue in the new room, the night crew was on top of it and resolved it immediately. A huge shoutout to the night staff for being so amazing and helpful! The only downside was the breakfast. It starts at 6:00 AM and has options, but the quality wasn't quite there. I’d recommend skipping the breakfast and grabbing a bite

I've been staying at this IHG property since 2021. I stay frequently, visiting family and friends. 3 years ago, I would rate higher. Unfortunately, this property has slid in the past 5 years. I learned about the Greener Stay initiative from housekeeping personnel at this property. Now this property doesn't participate. Rooms are clean. But the fixtures are aging and failing. The shower heads are awful. They either spray the enclosure walls or pour like a poorly plumbed drinking fountain. Water pressure drops to 0 in shower. I know the charging ports are messed up, so I bring an adapter. Check in used to be super welcoming. Now I feel like I'm an inconvienence. There's a dirty, half-empty Brita for water in this lobby: I'd appreciate a clean Brita, if there were consistency with participati

Mediocre quality hotel, Communication issues, Helpful staff. Decent hotel. Nothing to rave about but nothing to major to complain about. Reservation issues: When arriving to the hotel, the front desk revealed that there was an issue with my booking. I had originally booked a double queen room. However, they didn't have that room type available. And a single king did not work for my travel needs for this trip. I relayed to the front desk employee that this was unsuitable, and I was disappointed that nobody from the hotel made an effort to contact me before my stay. The very helpful front desk guy, Steven, owned the mistake on the part of the hotel and got me a complementary second room. Very grateful for his quick thinking and decision-making ability. Room quality: The room was suitable