Holiday Inn Express & Suites Sioux Falls-Brandon by IHG

Stayed here for 4 nights during the holidays, mainly because of the pool/playground feature. ||The Good: |Coffee was really good - freshly ground beans, and strong. |Free breakfast was decent - had a pancake maker, which was cool. |Our suite was spacious. |The playground and pool were helpful in helping the kids run off energy. |The front desk person was pleasant.|Very convenient parking. ||The Bad: |Our bathroom was really moldy (see photos).|One of the soap dispensers in our room was empty.|The furniture was scratched up.|Asked for a few extra pillows - only able to provide us with one. |Play structure needs a thorough cleaning.|Parents didn’t supervise their kids in the pool/playground area very well.|The access panel to the jetted tub in the room was falling over. ||I think if they clo

I scheduled my son’s first birthday party at Holiday Inn Express & Suites Brandon over a week in advance and specifically confirmed their swimming policy before booking. When I made the reservation through their off-site booking service, I was told they do accept non-guest swimmers. Four days ago, we even stopped in person to check out the pool area and again clarified our date (Saturday, Feb. 7th) and asked about wristbands for guests not staying at the hotel. We were told wristbands were $10 each and that outside swimmers were welcome. Today, when I called to ask about renting an event room, I was suddenly told they do not allow outside swimmers on Saturdays at all. This directly contradicts what we were told multiple times. Because of this last-minute policy change, we were forced to re

We love staying at this Holiday Inn because of the playground in the pool area! This last time, the pool area was filthy with no towels and the pool/hot tub was dirty, the so that was disappointing. Once we said something, they got working on it. Overall, one poor experience doesn’t outweigh the few good times we have had. Hopefully they can get a better system of cleaning the pool area every night.

Check in was smooth, quick, and polite. Room was very clean and the bed quite comfortable. Internet was very good and the fitness room was adequate to get in a work out. Breakfast was fantastic with several choices and an extremely energetic lady taking care of it. She was wonderful to talk with. I stay very frequently at IHG hotels. This one has top personnel working there.

My kids and i stayed a night here. We had a medical appointment for my son that day and I wasn't going to try to drive another 4 1/2 hours back home with 2 little kids. My daughter loved the pool room and our rooms were comfortable and clean. I would stay here again and would recommend to others.