Holiday Inn Express & Suites Houston-Alvin by IHG

I usually stay at this hotel when I’m in town visiting my sister. They are recently upgrading rooms and the beds are now super comfy! Rooms are always clean too. This stay was exceptionally amazing because I accidentally left my IPad Pro in the room, they called me and coordinated a time for my brother-in-law to pick it up. Then they called me afterward to confirm my BIL picked it up! This is above and beyond excellent customer service and integrity. That iPad with the accessories was over 1K, and would have been a devastating loss. Kudos to your team for being kind and caring individuals!

The hotel itself was clean, comfortable, and well-maintained, but it was Alexus’s outstanding customer service that really made my stay memorable. Thank you for making me feel so at home—I’ll definitely be returning and recommending this hotel to others!

I give this room and stay a five star ️ Great service and great comfort and incredibly clean. The staff were so knowledgeable about everything. Even when asked the best places to eat, I was given the most excellent choices. My parents were with me for the funeral. We were given rooms beside each other. We left refreshed and blessed by our stay. Thank you for providing a place of safety and comfort during our difficult time of attending my aunts funeral. May all who read this be blessed

I stayed in this hotel in Early November 2025. I booked a wheelchair accessible room. The room did not have enough space for me to be able to turn around in my manual chair beside the bed. There was no removable shower head in the roll in shower. The soap dispenser was on the opposite wall from the shower bench. I brought this up to staff when i arrived and they did not have another room to offer me and said they would look into giving me a discount and never did. It worked as a place to sleep but was by no means fully wheelchair accessible.

The guy that check us in the evening was nice but morning receptionist Ms. Jori was the BEST coz she ALWAYS SMILES I WISH ALL RECEPTIONIST WERE LIKE HER KIND and WELCOMING .Looking forward to comeback to this hotel and will highly recommend .Dont change Ms. Jori ive been in many hotels and never encounter such positve energy as you . God Bless🙏