Holiday Inn Express & Suites Forest by IHG

To say the least, our stay was comfortable. The staff is extremely nice. The only issues genuinely came from the room. For over $150/night, the issues did not make sense. To begin, our first room was on the second floor. Upon entry it smelled very strong of mildew. Thankfully the front desk was able to give us a new room on the other end of the hall. In the new room we were greeted with a lady bug infestation. We killed many live ones but there was also an excess amount dead on the carpet by the AC. Even some smashed on the wall that had never been cleaned. I tried to shower around 9 pm. No hot water. I guess I picked a bad time? Upon check out, we brought up the lady bug issue, before we could finish our sentence, the lady cut us off to say “The ladybugs.. Yeah I’m sorry it’s because of t

The hotel is an older hotel but still looks good. I enjoyed the room, this my second time staying. It was quiet, clean and I really enjoyed the breakfast on Saturday. I’m glad they had bacon, most places don’t offer bacon on weekends. It was a nice surprise! The staff I came in contact with seemed friendly. I wish the pool was open but they said it was closed for the season. Maybe we will come back during the summer.

When I came to check in to hotel. The staff was busy trying to find their pay checks. I stood there for a couple minutes. Once we got in our room, we were a little disgusted. The bed skirt has a huge hopefully just a stain on it. It looks gross. The tub is flaking and very stained as well. We even ran to Walmart and got oir own cleaning supplies to help us feel more comfortable during our stay. The one night we were there my husband got bit by a spider in the bed. Not very satisfied with our overall stay. I would have expected this at cheap motel, but never have I had this experience with a Holiday Inn.

Wonderful place to stay, clean rooms, the best staff you will ever meet. Between day shift with Erika Jordan, and Stephanie Payne, to night shift with Aircula Jackson, you will definitely be taken care of and have many laughs during your stay. I highly recommend this hotel.

We started out late on our trip to Alabama and needed to get some rest. So glad that we did. The customer service was awesome and the breakfast the next morning was awesome. Definitely saved this location if we ever needed to stay again.