Holiday Inn Express & Suites Coffeyville by IHG

I have stayed at a lot of Holiday Inn's. This is one of the worst. When we came in to check in the guy seemed disoriented and seemed like he would rather get back to watching the UFC fight with his buddy while vaping in the hotel and spouting profanoty at the tv. The 1st room we were given was 204. We walked in to all the beds up on ends and stripped. With bed bug bombs everywhere. The guy just said. "OH, they should have marked that as dirty".and gave us another room. Wasn't very hospitable, no apologies. In the morning, we had to ring the bell multiple times so get a key because we left a jacket in the room. He finally came out looking like he just woke up. I asked about breakfast being at 7, since we had hungry kids and needed to be on the road by 7:30. He said. " 7-7:30ish". Even thoug

This hotel just doesn't meet the standard you'd expect from a Holiday Inn. We stayed here for nearly 5 weeks. First there are roaches. We brought this up to staff and they were rather indignant about it. It is my understanding that an exterminator did come out and while there were still roaches, the ones we seen we very small so maybe it'll get rectified eventually. The pool was out the entire time, it's my understanding that it had been closed for repairs for about 3 months. There was only one ice machine, as the other two were broken and never repaired during our stay. Most of the staff are pleasant and helpful. The breakfast is slightly above average and it was usually well stocked. The fitness room is small but typical for any hotel, everything worked as it should. The laundry room onl

Positive: It was close to where I needed to go. They were able to honor my request Negative: We wanted to go swimming so bad but the pool didn’t look clean. It was very cloudy and looked like gel 😞

Fabulous Hotel! From check in to check out there was fabulous customer service. My room was very clean, had plenty of hot water and the bed was very comfortable. I didn't want to get up the next morning. Breakfast was way beyond the normal IHG breakfast with fresh cut mixed fruit cups (as well as whole fruit) and some kind of taquito rolls that were very good. Hopefully all IHG hotels will follow suit with the additional breakfast items. I will definitely stay here again if I find myself back in this area.

I stayed at the Holiday Inn Express in Coffeyville, Kansas, and this was one of the most frustrating and disappointing hotel experiences I’ve ever had. On two consecutive nights, the fire alarm went off at 4 a.m., jolting me, my wife, and other guests awake. The showers are also molded in all 4 corners for it to be a new hotel. When I brought this up with the general manager, not only did she seem uninterested in resolving the issue, but she also offered no apology. I was told the alarm was triggered by another guest taking hot showers, seriously? And somehow, that became my problem to just deal with. When I asked about a refund or compensation for being woken up two nights in a row, the general manager flat-out refused and acted like I was inconveniencing her. No eye contact, no empathy,