Holiday Inn Express & Suites Chicago West - Oak Park by IHG

I had a very disappointing and concerning experience at Holiday Inn Express & Suites Chicago–Oak Park. I entered the hotel assuming it was open for business, as there was no visible signage indicating otherwise. The lobby appeared accessible, and nothing suggested the property was closed or restricted. After walking around trying to locate someone for assistance, I encountered an individual dressed in regular street clothes, with no name tag or any indication that they were an employee, manager, or owner. When I politely asked for assistance, I was met with a rude and dismissive response. The interaction escalated unnecessarily, and the individual — who I believe may have been the owner or general manager — became physically aggressive and shoved me. This conduct was completely inapprop

Hotel is not open yet, they never contacted me to notify me that it was not open yet. I found out the day before I was supposed to arrive. Ended up scheduling a night at a Hilton hotel. Then a couple days later found out that they charged my card anyway. I am a Diamond Elite status and stayed over 100 nights at IHG last year. Moved my business over to Hilton. DO NOT STAY HERE THEY ARE COMPLETELY UNPROFESSIONAL. They replied and confirmed they were not open but did not address that they still charged my card.

Had a great stay here. The rooms were clean, comfortable, and everything was well taken care of. What really stood out though was the hotel manager they were extremely helpful, professional, and made sure we were taken care of. Great customer service like that really makes a difference. Would definitely stay here again!

I went to this place today and was treated so, so well! They were super kind and let me check my bag so I could do some shopping ❤️

canceled my reservation for nye 2 days before because its a new hotel that wont be ready in time. we should have given more notice