Holiday Inn Express & Suites Carson City

While in town for a night for a party we chose this location to stay and were pleasantly surprised. We were greeted warmly by the manager Chantae when we arrived early and she really was the truest example of excellent customer service! She really made our visit memorable and we will definitely choose this location next time we are in town overnight because of her. Our room was spacious and the bed comfortable. Fresh Cookies in the afternoon was a nice touch and they even had some left when we came back that night from the party. Score!! Breakfast was great as well they had real eggs and bacon which was so nice along with a ton of other options, but the bacon and eggs really hit the spot. Will definitely be our new hotel for the area.

my husband and I stayed at the Holiday Inn express in Carson City because we are moving to Sparks Nevada from Washington state. When we arrived, we were greeted and welcome to. We were awful offer bottles of water or choice of beverage. We were also offered goodies in our bag plus a snack, which was a really nice surprise. Our room was clean. It was comfortable. The bed was comfortable. We had an excellent stay. The staff really made us feel welcome and as if we were their friends. It is really making the move to Sparks Nevada a pleasant experience if you are planning on visiting Carson City, Lake, Tahoe, Reno or Sparks I would really recommend staying at the Carson City Holiday Inn express.

First impression - building is old, smelly, needs to be renovated. Has a chemical smell when you first walk in, and continues into the room. I’m guessing last remodel was 2000’s or maybe even 90s based on the bathroom. There seemed to be a pass leak in ceiling of bathroom from upper floor, that went all the way down and messed up the tiles. |Air condition was loud, kept me awake. Also a big hole exists from door handing hitting wall with no door stopper. |Small parking lot in front, no one wants to park in the back lot because the back door doesn’t open up with key. |There is only 1 elevator for the building. |This hotel is over due for a remodel. |No cleaning service for 2 night stay, but that is common post covid era. ||Pros: front desk staff were pleasant and helpful. Medium sized frid

I will never stay here again, I’ve never stayed at a Holiday Inn Express this bad. Even from the outside it looked run down. The room had recent water damage you could tell, the base boards were missing, the decor was missing you could tell they took it all down. The couch was really dirty and the tub had jets but it was so old and the jets had mold. It was super disgusting. If I could have left I would have, the other hotel next door looked way better. We were so tired and got there so late we just slept for the night and took off, I didn’t want to touch anything at all.

I am very disappointed. I chose this hotel because I really needed a hot tub. Walking by there was so much foam on the top which means that it hasn't been cleaned/maintained. I turned off the jets and took a picture of the spa water compared to the pool water. Then the TV remote you have to individually put in the channels. If you use the channel up/down button it goes to analog and there is snow on the screen. The guide automatically scrolls. That being said the room was fine and the bed comfortable.