Holiday Inn Express & Suites Brookhaven by IHG

As a Diamond Elite member obviously I spend a lot of time and money on/with IHG properties. I try to contribute opinions as often as I can especially if the Hotel is exceptionally good but also if they are exceptionally bad. The Front woman was very very very rude to me. Her little children were playing behind front Desk- She had little control of their behavior. When I pulled up to the hotel, I almost didn't stay because the canopy lights were out, essentially the hotel that closed for business. Is that always checking in?I asked the friend desk why they can't be lights were out. She told me she wasn't aware that they were out.But that she would turn them on. I went down about an hour after check in to check out the snacks in the pantry. The same front desk lady had not turned on the cano

I stayed for two nights at the Holiday Inn Express and Suites in Brookhaven, MS. This is the second Holiday Inn in the general area that disappointed. The staff couldn't have been more helpful and nice. It wasn't the staff, or the cleanliness. It seems that Holiday Inn is going to start offering the cheapest and firmest of beds. I had the same bed experience at the Byram, MS location. I used to be able to go to Holiday Inn Express confident I would get a comfortable bed and a good night's sleep. It was impossible at this location. I felt like my back and sides had bruises by the time I left after my second night. If I had to stay one more night, I would have changed to a different hotel. Additionally, there was no closet in my room. This was inconvenient for a business traveler that

If you're looking for a wonderful hotel within 50 miles of the Brookhaven, MS. area, this is the one! It's exceptionally clean with a pleasant smell throughout! The bed and bedding were very comfortable. The friendly staff goes above and beyond to accommodate you. The man in charge of making the breakfast was top notch as well! He steered my husband toward a hot fresh biscuit rather than have the one that had been there (which I am sure was delicious, too!) And the rest of breakfast was delicious as well!

Outstanding service thanks to Tamya! I want to give special recognition to Tamya. From the moment I interacted with her, she was professional, welcoming, and genuinely kind. She went above and beyond to make sure everything was taken care of and made the stay feel easy and stress-free. Thank you

Very much enjoyed our stay in this renovated hotel. There are remnants of it's former life, but overall, this hotel offers a pretty modern reno. What makes the hotel better than most are the staff who obviously care about the quality of the stay.||I will highlight 2 persons who I believe are key to the success of this location. Nic, the GM is one of the best GMs we've come across in the hundreds of hotels we stay in as we travel for work. It shows in his face that he is genuine and that's something you can't fake. He has taken care of us on several occasions now and we want to say thanks and we are grateful.||The other person we want to recognize is someone we get to see work hard. Anita handles the breakfast on the "good" days of breakfast. Care is taken that the food is presentab