Holiday Inn Express Naples South - I-75 by IHG

We came to this property the fourth time every last year. Service always is outstanding. Check-In was easy and efficient. We were welcomed with as membership status and upgraded. Allocation of room matched my profile (room upper floor and far from elevator). Emma really went above and beyond to accommodate our room requests and ended up assigning us a room that was perfect for us. Thank you so much for your customer acknowledgement! Room was clean and met exactly our expectation. Highlight is the pretty rare possibility to open window by guest. Carolyn of the breakfast staff and her trainee were once more than attentive. She is so friendly to her guests, prepares everything pretty well, has a good look at the buffet and refilles immediately. She also keeps busy cleaning all the tables and

Positive: Location and price Negative: The room smelled,refrigerator didn't cool,ac wouldn't cool room,bathroom door scrubbed, shower hair in it, I booked a king leisure sweet not a run down room.

When we first got into our room, we noticed a funky smell. We reported it and the girl on duty (Tia) checked it out and agreed there was a smell. She offered to spray deodorizer or get us a different room. We chose the room. We moved rooms and it was better. The room was not cleaned very well and the toilet had issues flushing. The ice machine on our floor was not working. We reported all of these. The room was small and tight. Tia did a great job and was super friendly.

The staff is fantastic, we were always acknowledged when we were entering or leaving. Housekeeping does a good job of cleaning the room, which was a nice size and they were super helpful with forgotten items. I like that they have liquid soap by the bathroom counter and in the shower. The breakfast was the best compared to other hotels I've stayed at with quite a few options to choose from, if you leave hungry it's your fault. The fitness room isn't big but it has everything you need to get a workout, you can get some disposable earbuds from the front desk if you want music during your workout if you didn't bring yours. The pool is nice with chairs to lounge or sit on and its somewhat private. There's ample parking.

Our stay was great. The property and room was clean. The mattress was excellent. The hotel is older but well kept. Breakfast was also really good. The front desk employee was friendly and very service oriented.