Holiday Inn Beaumont East-Medical Ctr Area by IHG

Just after we checked in, we were informed that there was no hot water, but it would be fixed "shortly." This was at about 9:30pm. At 8am the next morning there was still no hot water. In the bathroom, I saw 2 roaches scurry away after I turned on the light. We also included breakfast in our reservation, only to be told in the morning that they ran out of vouchers, though the front desk agent was able to get us seated for breakfast. Then, at breakfast they didn't have a few of the items listed on the menu. Finally, the staff seems terribly casual and a bit careless. This hotel simply wouldn't be worth staying at even at half the price.

I would not recommend this hotel if you’re looking for a place to have dinner or breakfast. During my stay for two nights, they had nobody to work the kitchen so the restaurant was closed. One of the two mornings had breakfast and I had prepaid for breakfast the second day they did not have it. They put out dry cereal, and milk with yogurt very disappointing. They only bright spot was the bar area. The bartender was very sweet and was great at her job the rooms were nice just disappointing that they didn’t have someone for the kitchen for dinner after a long day of traveling. Guess like to be able to know they can go downstairs to the bar restaurant area grab a drink and dinner so they don’t have to worry about looking for a place to go eat.

Positive: They seem to have stepped up their game. The hotel was cleaner and smelled fresher than on prior stays. Bed was extremely comfortable. Negative: Plumbing fixtures need maintenance. Housekeeping left toilet running and I had to stick my hand in the tank to fix it. The shower faucet handle seemed closet to falling out if the wall, etc. Also, they should have refilled coffee and towels but didn't.

Headed to San Antonio for a quick weekend trip, stopped here after a day of driving, wanted something close to I-10 and it was getting dark, Holiday Inns have always been good, so we picked this one. Little expensive even with me being an IHG member, they didn’t offer much of a discount, The hotel was clean, room was clean, there wasn’t much in the area to eat, but there was a bar and we could order room service which is what we did. Just a Caesar Salad with salmon (pretty good though the salmon was a bit over cooked). Bed was comfortable, room was quiet. No free breakfast in the morning was a disappointment, they said they had a team of teen age girls from a soccer team that the buffet was set up for but we could eat for $15.99 each,,,no thanks. My lady friend accidentally left her pillow

It smells like all the carpet needs to be removed. The front lobby area is nice. The halls reek of mildew. The rooms smell of it but not as bad as the halls. The neighborhood looks fairly run down. The lady at the front desk was really nice and helpful.