Hilton Long Island/Huntington

I’m sharing this feedback in the hope that it reaches senior management for review. I had booked my stay through Priceline, and unfortunately, I had to cancel due to an unexpected illness. I proactively contacted the hotel two days prior to my scheduled arrival to inform them that I would not be able to travel. During that conversation, the hotel’s point of contact indicated that I would not be charged given the circumstances and the advance notice. Based on that reassurance, I believed the matter was resolved. However, the full amount was still charged, and subsequent communication resulted in being told that because the reservation was non-refundable, nothing could be adjusted or reversed. I fully understand non-refundable policies, especially when booking through third-party platforms.

We had our son’s wedding in the area at a venue close to this Hilton. We had close to 40 rooms booked on the night of the wedding and several rooms booked on the days leading up to the wedding. Everything went smoothly. The rooms were clean, beds comfortable, no issues. Staff at check in was great as was the staff at breakfast on Sunday morning. We couldn’t be happier with the accomodations and the service our guests received. The social sales manager, Analiese Ringgenberg, was so nice and helpful. She kept us apprised when the room block filled up and always responded promptly to our emails & phone calls. We needed to add additional rooms several times while planning this wedding and it was never an issue. I highly recommend this Hilton without reservation.

Positive: The pool itself. Negative: Walking past an open area bar to get to the unattended front desk. Broken shower (scalding, leak, wet towel/floor upon arrival). Refrigerator unplugged (not cold for items upon arrival). Room thermostat set at 77 upon arrival (room was hot).

We booked 60 rooms for our daughter’s nearby wedding this past weekend. A fantastic, absolutely adorable young woman named Analiese from sales helped us every step of the way. She inquired about the schedule for the entire weekend. Why? …because she actually created signs for our guests! She invited us to drop off the welcome bags early to get them off my plate. The large bridal suite easily accommodated the large bridal party. She texted throughout the weekend to ensure our guests were content. Why wouldn’t they be? The facility was immaculate, rooms very pretty, and lobby bar super comfy. Sunday breakfast was delicious. (Omelets made to order by cute chef too!) I’m in the wedding industry and plan to tell every bride I know about this gem of a hotel. Thank you Analiese for a seamless we

Stayed here on a work trip and my experience was very positive. The property has lots of well lit parking, food was good, bar area and service was great and the fitness center is well equipped with cardio, weights and space. The rooms are dated but clean and comfortable. Overall, this was a good spot in a good location.