Hilton Garden Inn Rockaway

I’ve always had a great experience staying here, which is why this visit was especially disappointing. For some reason, it wouldn’t allow me to complete mobile check-in. When I arrived, no one was at the front desk and I waited several minutes before someone came out to assist me. The staff couldn’t find my reservation, even though I had a confirmation number and could see it in my app. Instead of resolving the issue, they booked me a new reservation in a different room type. I’d originally reserved one king bed with a walk-in shower, but the new booking was for two double beds with a tub. I was told to call Hilton to make sure I wouldn’t be charged for the original reservation. When I got on the phone with Hilton, I noticed the new reservation was $345, compared to my original rate of

My family and I, along with approximately 25 rooms in total-booked the Hilton Hotel in Rockaway, NJ for an overnight stay after a wedding. I must say, it was terrible. First, to check in 25 rooms they only had 1 man working the front desk, which led the immediate family and the bride & groom to be late for their photos at the wedding venue. There were Welcome Bags for each room and they were not handed out to them. These Welcome Bags cost the bride & groom quite a bit of money. Also, another question is-why were they not handed out and what happened to them? This is beyond unacceptable and I feel that(at the least)the Bride & Groom need compensation for this. I would never stay at this hotel or any other Hilton again due to this fact and all of our family and friends feel the same.

Positive: Very clean, staff friendly Negative: The mattress was a little firm for my liking.

I originally booked a hotel room block here for my wedding in August. I worked with Jessica for quite some time—she was wonderful: very responsive, helpful, and accommodating. After she left, the new staff took over, and unfortunately it became difficult to reach anyone about our room block. We met the required number of booked rooms to qualify for the transportation credit outlined in our contract. However, five months later, despite multiple phone calls and emails, we still have not received the credit promised in the agreement.

This Hilton is one of the worst hotels we’ve ever stayed in! It’s not just a bad old hotel, but a dangerous one. The rooms have multiple areas where doors swing out to block movement, including the bathroom door that doesn’t stay open, shelving that serve as dressers, with wide doors that block movement around the room. The shower and bathroom faucets run scolding hot water that burns you immediately with no warning! The tub has no slip protection, so we had to put a towel down in there so we wouldn’t slip and fall! The lighting is terrible, and the shades are something out of the 1960’s! The “restaurant” was a just a place to sit, because there was no food! On the Saturday we were leaving, there was no breakfast, only cold toast and runny eggs, which were un-eatable! Everyone sent their f