Hilton Garden Inn Gatlinburg

I have it a 4 star because they charge you for parking! Other than that the service was amazing! Rooms were great! We were in room 431 so the picture is from the balcony!! As you can see beautiful views!

Last minute, we decided to spend one evening in Gatlinburg after 30 years absence. We visited the town often in the 80's and 90's, but not since then. This hotel is "new" to us. We arrived late and left after breakfast. We got a great room with a fireplace, but did not use it. Our view of the mountains the next morning was stunningly beautiful-even though we were at the back of the hotel overlooking the parking lot. No complaints there. The lobby is inviting and comfortable on a cold, rainy November evening. Morning breakfast looks great, but we decided to visit our old haunt, the pancake house. The hotel is within walking distance of most everything in Gatlinburg. Pet fee was $75. With the crushing traffic and crowds now in Gatlinburg, it is likely we will never return, but thi

We love this hotel. Its proximity is perfect for walking around Gatlinburg. We used it as a base to do daily treks to Smoky Mountain National Park. You must have a car for that-Ubers/Lyfts are not an option during spring, summer and fall. Our room was very clean and 3 employees really rose to the top and provided stellar Hilton Hospitality. They are Norma and Samantha (they work the restaurant) and Brina (she works the front desk). Everyone was so sweet. We can’t wait for our next trip to stay there!

Positive: The location is perfect, very clean, quiet just a great hotel in all Negative: We loved everything

I agonized over giving it a 4 ( only because of a very few deferred maintenance issues ) but it’s closer to a 5 than 4. Front desk was not there when we arrived but it was worth the wait to meet BRINA. She is so caring and friendly and helpful to all. And always upbeat too. Samantha at the bar / restaurant served us each night and was also a delight. The location is ideal to be within walking distance of most everything, BUT not right IN the hustle and bustle of downtown. Very very clean property inside and out. Our accommodations included a nice balcony overlooking the hot tub and fireplace and the mountains beyond. Excellent hot tub opens early as does the indoor pool and well equipped workout gym. It’s critical, health wise for me to have a pool and / or hot tub when I travel ; fa