Hilton Garden Inn Devens Common

The entire staff was fantastic right from the start. We were here on a snowboarding trip for two days and had 3 rooms. Andrea at check in was very helpful at getting us in and switching one of the rooms. The next day Jessica called me because we accidentally left one of the luggage cart in one of the room. She was polite and courteous. Asked if they could go in, and retrieve it. Breakfast attendant was also very kind and helpful. The property is beautiful but the people here are even better. I wished you had digital tipping available for the housekeepers.

In large part this hotel maintains the typical quality level of Hilton Garden. But they cut expense corners in too many places that diminish the experience of staying there. ||The worst is their showers. Showers on three separate days were all luke warm despite the "hot" water being turned fully on. Barely warm enough to complete a shower, and glad to get out all three days! ||Their every other day housekeeping was hit-or-miss. One time the beds weren't made, despite that being in the rate. Another day there was no second box of kleenix. ||The rooms are typical though this location cut corners there as well. Instead of dresser drawers you get shelves...as if anyone wants to get on hands and knees on the hotel carpet to make use of the floor-level shelf. ||One positive was the woman Naomi w

Positive: RESTURANT POOL AND HOT TUB ON PREMISES Negative: ROOM WASN'T CLEAN HAIR IN SHOWER, SHAMPOO AND BODY WASH ALMOST EMPTY

First time visiting this Hilton. I really appreciated how spacious the room was, especially the convenience of having a microwave, fridge, and coffee maker. The breakfast is not free. It is a buffet style type of breakfast. They also have a restaurant that closes at 9 PM. The only downside during my stay was that the Wi-Fi went out right when I needed it most, and it took a while to get resolved. However, the staff did a great job communicating once it was fixed. Overall, I had a good stay and would recommend this hotel, especially for first-time visitors.

My wife and I would highly recommend this hotel for a stay in this area. From the moment we walked in, the front desk staff member David was very helpful and pleasant. Our room was immaculate and had everything we needed. Bar area was excellent, food and drinks were top notch. Thank you