Hilton Garden Inn Dalton

The rooms here are very spacious. They are a little outdated, but still comfortable and clean. During my first stay, my room attendant did an amazing job—coming back to a fresh, clean room after long work hours was such a relief. On my second stay, I was on a different floor and the cleaning service wasn’t the same. The bed sheets weren’t changed and the trash wasn’t taken out. It wasn’t a huge issue, but considering we pay for the service, it was a bit disappointing. The biggest downside was the kitchen downstairs. The food was overpriced and the quality and service did not match the cost. I highly recommend eating elsewhere—Chili’s next door is a much better option. Beyond that, the location was beautiful, with great views all around. And I have to give a special mention to the hotel

Our quoted price didn’t match the actual charge. When I booked, I disclosed I had a dog, told the breed and weight, then I was given a price. However, a $75 pet fee was added without notification. Nobody at the desk or during my stay mentioned the $75 fee, and it wasn’t given during booking. $75?is too much for my small dog that doesn’t shed & I wouldn’t have stayed at the hotel if $75,was added to my bill. Today, I contacted Hilton to express my disappointment that I was not notified of the pet fee. |When I called today to express my concerns about the fee added without my knowledge, I was on hold, transferred to a manager, told the booking service would be able to help, sat on hold, spoke to booking company which told me that only the hotel can reimburse. She then told me to call the h

Used booking.com, so we didn’t know until we arrived to check in that pool, and hot tub were closed. The prices of the the rooms don’t reflect unusable amenities. Upon entering our first kong bed room on 6th floor it was extremely clear the room had not been cleaned well at all, urine and body hair on toilet and in shower, disgusting spills and hair in fridge, dirty microwave, pet hair and dust. We were moved to another room down the hall, across from staff rooms, there were 20-30 lady bugs all around ceiling and walls of hallway, lady bugs on the bed, dead ones all in the floor, peanuts and shells by bedside on the floor. I’m surprised Hilton even affiliates theirselves with this location and owner. After complaining again we were told no accommodation would be made since we used booking.

Positive: The location was ideal. Negative: Every morning the coffee carafe in the lobby was empty. I notified the front desk and was told to go to the restaurant for my coffee. My room was also infested with lady bugs. The front desk sent maintenance in to vacuum them but I continued to find more

Found it here on a late night as it had best affordable price for a Hilton in this area. Nice room and pretty lobby for the holidays. Breakfast service/team was very friendly but it was interesting with no one in there and lights off in most of restaurant area. |Be careful driving into hotel as entrance is very suddenly steep downhill.