Hampton Inn & Suites Tyler-South

I would like to start with the good things. It had a great breakfast. It had very friendly staff. It also had some problems. The fire alarm went off every morning at 7:30 in our rooms when reporting it to the desk three different guests responded, saying it happened to them in their room also, we were there for four days and it went off all four days. The shower had mold on it, and the paint was peeling. It did have a lot of great hot water. There were stains on the furniture and mold on the outside window that you looked out. I was contacted via email by the manager, however, when I responded to my pictures and my concerns, I never got a call back or an email back. I do want to say that JOEL was very helpful and very proactive.

Positive: Location. Staff members were all friendly and accommodating. Negative: Red M&Ms on the carpet in front of the TV and a bag of trash inside one of the wire pull-out drawers. Unsure if bedding had been changed, manager gave me clean sheets, etc. and we changed the bedding ourselves. Manager apologized. She was very nice.

Well we are currently at this hotel, my husband's Company just purchased a Nursing Facility near by and he's out here doing some work getting the parking lot ready! We made it to the hotel after 3 there were several people ahead of when we finally got to the counter the guy had informed us and everyone before us that he had solid confirmation that all rooms on lower level were cleaned and ready to go! So when we got up to the 3rd floor the girl was still cleaning the room we got assigned to and she said she would be a lil while longer getting the room finished so we headed back downstairs till it was ready...then about 15 minutes the guy at the front desk said y'all are good to go we got to the room it did not smell or look clean but my husband was tired from working all morning so we said

Beware that hotel is undergoing renovations so guarantee to sleep isn’t possible. Listening to a person who has been disruptive since 5 a.m. Pacing and running like a caged animal. Called front desk and nothing happened to address the situation. Also was moved around three times due to malfunctioning door lock and renovation disruption which can last until 11 p.m. on weekends. Rates are cheap but the experience isn’t worth saving a few dollars for a descent night’s rest. In conclusion the room I ended up in was used. Shower is not clean. Also at 8:30 am a random piercing alarm was activated. I was already up and gathering my items together to leave. I will never forget the experience that I had here. Again with renovations you never know what you might encounter.

Liz was amazing. She was able to get the whole crew rooms by the time we arrived. She made the whole process easy for us and we didn't have to worry about finding rooms during the storm and we were able to focus on our job. Thank you Liz. We will be calling this hotel first anytime we work in the area.