Hampton Inn Houston NASA-Johnson Space Center

​I usually stick with Hilton properties for their consistency, especially in smaller towns. This Hampton Inn recently updated their decor with a nice modern flare, which looked great. ​However, two things to keep in mind: ​The Shower: If you like a steaming hot shower, you might be disappointed. It only ever reached "warm" during my stay. ​The Bathroom: They’ve switched to barn-style doors. They look sleek, but they don't lock and offer very little privacy. If you’re sharing a room, make sure you’re very comfortable with your roommate! ​Clean and modern, but definitely a few functional trade-offs.

We booked this hotel as part of a road trip through Texas and stayed for a total of 3 nights. The first impression was okay. There was no view from the room, as we were right behind the Hampton Inn sign (we accepted that and didn’t feel like repacking our suitcases to ask for a different room). The breakfast was basic, but the atmosphere was friendly, and when we were looking for quarters for the washing machine, the girl at the front desk made an effort to help us after the third time we asked. So all in all: you get what you pay for.|But the real blow came about half an hour after checking out. We were informed via booking.com that two comforters were supposedly missing from our room. $400 extra charged to our bill.
 We – a German family with two small children on our way to a cruise shi

Do not trust the good rating! On the website, it says they have cribs available. Spoiler alert: they do not. We requested one when booking in advance, and if they had notified us that they did not have any, we would’ve canceled our reservation and gone elsewhere. The room smelled incredibly musty, but was something we could live with. Also, they didn’t want our young children walking around the hotel room, because it made too much noise from their little footsteps. We have two young autistic children, and they weren’t even crying or anything they were just walking. Absolutely ridiculous. Staff was incredibly rude and disrespectful as well, telling me he wasn’t interested in arguing with me, we could go elsewhere, and to “take care of my kids”

Positive: I liked the friendly staff and how dog friendly it was. The breakfast area was nice. And the pool area had good privacy. We felt safe and secure during our stay. Negative: ""

I give it a 5 star purely due to Marie’s great service. We reserved a 2 queen bed room but when we arrived, it was overbooked. Marie did her best to solve the problem quickly and professionally. She did a very good job. Thanks to Marie! Meanwhile, hotel need to figure out a permanent solution for room overbooking issue. Hotel first priority is customer satisfaction instead of profitability. Only hotel with good customer satisfaction can win business in the long term.