Hampton Inn Brockport

EDIT: See Response Below from Management.1) I am not Greta-that's my sister- who was also screwed out of a room! 2) Kim lied and said people were notified. WE WERE NEVER NOTIFIED. I Have phone records to prove it! If I could rate this "hotel" zero stars I would. We booked a room on 1/6 under a wedding block for the night of 1/31. When we arrived on Saturday 1/31 at 1:45 (early for 3pm check in but just to see if rooms were ready) we were told the hotel overbooked for the night and we had no rooms. No room. Nothing. After getting a confirmation 4 weeks prior, under A WEDDING BLOCK. We traveled from as far as Hoboken, NJ for a this wedding. There was no communication prior to our arrival and very little customer service response except "sorry, we can probably get you into a room 25 minutes

The staff here took such great care of us. Breakfast was great, everything was super clean and there were nice little touches to spoil guests all day including mini marshmallows for hot chocolate. We never sleep well in hotels but something about the beds and room had all 5 of us sleeping great.

We enjoyed our stay. Had absolutely no complaints. The room was clean, and breakfast was great! Would recommend this place hands down!

Positive: Staff was super nice-front desk, housekeeping, breakfast attendants. Negative: ""

Stayed here this weekend. It was great, was ready to switch to use it permanently. After hearing about how Hilton is treating Federal agents and ICE, hell no. The whole leadership of Hilton that allowed this needs to be fired. Updating review now that the franchise responsible has been removed from Hilton.