Best Western Brockport Inn & Suites

Front desk staff was super friendly and helpful. I had a few request during our stay and they happily took care of my needs. The room was very nice, clean, ans had a fresh smell. Bed was fairly comfortable. Breakfast was much improved from last visit also. Still not many GF options, but that's typical for hotels. Overall a much improved hotel.

Positive: I was pleasantly surprised with the quality of this hotel. The hotel was clean, inside and out and not the run of the mill old hotel. I don't know the age of it, but it's either new or recently re-done. The staff I encountered were super nice. Negative: ""

We stayed here for the long weekend! Very friendly employees and the room was awesome. Very roomy and clean. Will def stay there again. It felt just like home .

Disturbing Experience at Best Western – Guest Safety Ignored I booked two rooms at this Best Western for visiting colleagues. One guest developed multiple bite marks overnight. She immediately notified the front desk, but was told that management was “not available” and to check back in two days. I moved the guests to a different hotel for their safety. The affected guest sought care at WellNow Urgent Care, where the doctor confirmed bed bug bites and treated her allergic reaction. Despite repeated calls from me, I kept getting the same response—no manager available. Only after two days did the manager finally call, claiming the room (214) had been inspected and “no bed bugs were found.” It’s hard to believe an infestation and an urgent-care diagnosis could simply disappear, especially

I was very disappointed with my stay during Parents Weekend at my daughter’s college. The final bill ended up being over $100 more than the original quoted price. When I questioned the increase, I was told it was due to New York State taxes — a poor excuse, considering taxes should be clearly included or disclosed upfront. I also paid extra for early check-in, but when I called to confirm, I was told there were “no guarantees.” When I arrived, my reserved room wasn’t ready, so I was given a handicapped-accessible room I did not request. The room itself was outdated, with a heating/cooling unit that looked like it hadn’t been upgraded since the 1970s. The old-school dial thermostat barely worked, making it nearly impossible to control the room temperature. The included breakfast was anot