Gatlinburg Falls

Smoky Top Lodge Serierville TN 4bed 4 full bath 2 half bath with "pool not really a pool in my opinion" The Company managing the property is great easy to book easy to communicate with. The view is in yhe front of the cabin not the deck side. Parking has enough space for small vehicles. 2 large but parking is not very deep for large trucks or suv's. The cabin itself is nice rooms are big bathrooms are nice but there are no hair dryers. There is a master on the main floor, Master on top floor, the two other rooms share a jack and Jill bath on top floor. The quality of blankets could be improved the blankets are very thin so if u get cold like me bring your own blanket. Or request extra blankets before your stay. If you plan on using the pull outs u will need to request the linen as no extra

We were placed in Tequila Sunrise after the cabin we had booked was sold. Upon arrival we couldn’t get in because the code box needed a new battery (this took an hour). There were no clean towels at all, no pillowcases and none of the beds had correct linens. We did find 4 dirty towels left in the bathroom by previous guests. We had to wash these ourselves to be able to shower because it took over 24 hours to get towels and linens. The kitchen that was supposed to be equipped for 16 guests had 1 pan and 2 skillets. We were offered $200 back for our trouble because “they fixed the issues”. NOT true. We had to make up the beds once we got the linens, wash and put away the box of pans they brought and wash towels before we could even shower- WE were our own housekeeping but were told they can

Fool me once, shame on you, Fool me twice shame on me. I guess we were fools enough to believe them. The cabin we rented was Dreams Come True, more like nightmares. This 3 story unit appeared beautiful on outside and inside for that matter. Air conditioning in lower level was not working, took 3 days to fix. 1 t.v. out of 7 worked. The website stated no animals yet we found a bowl with dog food in it. Main floor shower curtain has mold on it, ask for new curtain, never happened. My father in laws bed had pubic hair on the sheets. We requested new sheets, they came the next day. The mattress covers were all stained, and 1 bed looked like someone urinated all over it. We had to request silverware, and then the day before we leave, we found a drawer in kitchen with no knob that we

Update: We did receive a refund, however 3 out 5 days of vacation were interrupted by phone calls and trying to find alternate lodging. Luckily we were able to afford to book a second place to stay while waiting on the refund. Booked our cabin 6 weeks ahead of our trip. Paid in full, verified our ID’s ahead of time so we could check-in virtually at 4p. Followed all their rules. It is now 4 hours later and after no communication from staff unless we called to follow up after waiting hours we still don’t have a place to stay because of a water issue. We are told it’s company policy to never refund money. We are 7 hours from home, exhausted, and frustrated and can’t get a straight answer from the multiple people we’ve talked to. Update: it’s 8:15 and they finally offered us a cabin without a

Do not stay here. The whole cabin was uncleaned. ALL of the dishes were dirty, fridge, oven, all of the appliances. Our sheets and towels had stains and hairs. We requested new ones and waited 4 hours for them. We were told we did not have to wait for them, we could leave the cabin, but if we hadn't waited we would come back to still dirty sheets. You do not get a cabin just to leave it. All of the staff was rude to us. Shay yelled, rolled her eyes, interrupted, and we did nothing to her but explain the situation. Our hot tub was completely broken and we could not use it the whole time. Our jacuzzi constantly drained and the jets did not work. Our two sided shower head did not work. There was a large rodent in our ceiling that kept us up at night squeaking and scratching. We were never tol