Fairmont Hot Springs Resort

Th resort rooms are getting dated, yet the beds were comfortable and the rooms clean.

Booked this as a Christmas/anniversary gift, and was pleasantly surprised with how nice the special occasion/honeymoon suite was! The pools are a great place to hang out, even in the winter. The food we got at the waters edge Cafe was delicious. The water slide is a must try. We've previously stayed in a regular double queen room, but the suite was worth the upgrade. All ready looking forward to our next stay!

Have been coming to this resort for years. This place slowly going down the hill. 1. Never have enough staff to operate normally. Came with kids. Water slide not open. "Not enough staff". Pools are dirty for a good clean resort. 2. In executive room the door between two rooms not closing, sagging to one side. Bathroom is very outdated with stains. 🤦. 3. THIS IS THE BIG ONE. Staff at the front desk is not friendly at all. Come and experience yourself. Not the first time experienced this. This time decided to write a review. I bit disappointed this time. Hopefully the management see these reviews and address these issues especially about staff politeness. It is a core to successful buisness.

We stayed here Monday Feb 16th through the 19th. The hot spring pools are nice. The outdoor pool was closed one day because it was too cold. The lobby area is nice. Restaurants are outrageously overpriced. They know most people want to stay at the resort and they take advantage of you. The rooms need a lot of work. The bathrooms don’t have a fan or window so after one shower the bathroom is soaked and it never dries. The shower doesn’t drain. Your bath towels never dry. So on Tuesday we asked for room service to be done on Wednesday so we could get new towels and have the bathroom wiped down. She said there was a thing for your door, one side said do not disturb, the other side requested room service. The next day I went to put it on our door and saw that both sides said do not disturb…so

The check in was great, rooms were good but when we decided to take a dip in the indoor pool, it was cold. We did let an attendant know and the pool was warm the next day. We did stroll outdoors and found that pool warm. The changing rooms were disappointing, no lockers and only 2 showers out 4 had shower heads and the timer on the one that worked required me to reset it every 30 seconds. We had charming dinners in Anonada. We chose not to eat at the hotel because of bad reviews.