Fairfield by Marriott Inn & Suites Nashville Hendersonville

Look the hotel is decent. Needs an upgrade. I am giving 5 stars across the board for the INSANE water pressure from the showers. Like holy cow. Had to be the best shower I ever took at any Marriott location.

I booked this hotel for my birthday because it was one of the only ones I found with an indoor pool and hot tub. Went to go use it and it's out of order. I would have found somewhere else had I known this. That is something that should be mentioned when you are booking. There was something red stained on the bottom of my comforter also when I went to pull it down. I paid with my credit card online and I really don't know why they needed to take down the information again so I will be watching my account closely. It's in a good location, but the hotel itself is nothing special.

Positive: Clean Negative: The price is excessive for the quality. Breakfast isn't served until 7, so for early travelers like myself, that means not having any.The evening staff was good at her job but scripted and not particularly friendly. The pillows were flat.

This was the most enjoyable stay!! My room was upgraded for my birthday which was a great surprise. The front desk person was amazing (sorry I don't remember her name). I was so disappointed the hot tub was broken but she was able to discount the room a smidgen for the inconvenience. Room was clean, shower amenities were amazing and wish I would have written down the name. My hair felt wonderful. Breakfast was good, quiet stay and felt safe.

I would like to give a shout out to a very special lady that works the front desk and the housekeeping staff. Her name is Marie. My mother and her husband were without power due to ice storm for 2 days. They arrived at the hotel at 8:30p.m. 1/26 assuming they had a room that her daughter booked for them. Unfortunately she was told no rooms. As my mother was in her car in the parking lot, Marie ran out to my mother's car. She knocked on her window and said "we have a room housekeeping got a room ready". It was 42° in my mother's home. They were able to get a warm place to stay thanks to Marie and the housekeeping staff. Again, thank you for your services.