FairBridge Inn & Suites Caledonia

Rooms and lobby were all very clean and well kept. Rooms were also pretty well updated with flat screen. The problem was with customer service and management. There were only two people available and both were rude, unhelpful, and antagonistic. There was confusion over what they quoted us over the phone and they offered that my dog could stay in my car, no problem. Avoid this at all costs. Choices are limited in Caledonia but just stay the next town over.

I was sad to stay at this hotel this last time. When the hotel was run by another company it was always clean, the people were friendly, and the food and service was amazing. Caledonia is an amazing little town with beauty all around it. I have stayed at this hotel for years. It used to be a great place to stay for family events, weddings and so forth. This last time it was dirty, smelly, and I blame the family that owns it and Fairbridge. The halls have stains all over, the lights are missing or broken, the swimming pool was closed by the MN health department, the phones in our room did not work to call locally and our cell phones had no reception. The food in the morning was from Kwiktrip and was frozen. The milk was a gallon in the fridge and there was no juice. Our room looked clean

This is by far the worst hotel I have had ever had the privledge of staying at. The rooms were filthy, carpet had stains everywhere and the lobby area just felt grimy. Didn't even bother eating the questionable continental breakfast. You could practically see through the crappy towels and sheets. Managment was spectacularly rude and hostile. You would be better off sleeping in your car than this establishment.

I will never come back to this hotel. Hot water was out all day today, I told them I want a refund, cause I want to go somewhere else. They refused saying I have already stayed all day here even thought I've been away at work, that hot water was out this morning and its still out tonight. Their Pool and spa were shut down by the health department... nasty. There were spots on the sheets of one of the beds in my room. People here in town say if I ever have to come back, to stay at The Crest hotel which is also here in town.

Clean. Reasonably well maintained. But do not expect service of any sort. The jacuzzi was cold (swimming pool was ok). Asked for extra pillows and was met with indignation: your room has six pillows (for two queen beds). Also found two old, partly filled bottles of milk on window sill behind blackout curtain. You can find better rooms for similar or lower rates 20 minutes away in LaCrosse.