Extended Stay America Suites- Columbus - Dublin

My husband and I have been here for a while and I must say that the management and staff here are wonderful to us. While our stay has been great, the new housekeepers are least to be desired. They are rude to say the least. They talk to the guest as though they have no respect. Sha'Tawn, Tanelle, and Stacy have done alot to keep this hotel as nice as they can. However, there are many things that have transpired that are completely out of their control. The property owners have failed miserably at the upkeep of the property. On the day that we had 14 inches of snow, the general manager was outside digging us out of the snow. We were grateful that she was willing to help us. Meanwhile, we had no hot water for 3 days and the property manager never did one thing to help our stay better. I beli

The overall customer service is terrible. Each shift does not want to help you. If you ask for service on first they tell you to wait for second due to housekeeping. If you for service on second shift they tell you to they are washing for housekeeping and have nothing. And forget about third shift. You should have no request of any kind between 11pm and 7 am. This was told to me repeatedly from 3rd shift. I work late so sometimes it is my only option especially since it can be two weeks before mandatory room service. With 4 towels and 2 wash clothes, that can be challenging for the very person who pays their salaries. Without customers they would have no job. Yet the customer service across the board is lazy, rude and passes the buck with no resolution. I am glad you’re selling. And it was

Positive: After a 7 hour drive, we arrived and were told that our reservation had been canceled. The people at that hotel were no help. After driving to several hotels in the area I was helped, but the closest vacancy was almost an hour away. Negative: The new room cost over $---. We finally got to bed after 11pm fir a 5am wakeup and another one hour drive back to Columbus. I expect that no charges will be put against my card, or that a refund will be forthcoming. Overall....very disappointed.

I have been here for almost 3 months. My only complaints are about poor communication about things like changes to cleaning schedules and the ridiculous prices for vending and laundry. I feel like they really take advantage of people and there aren't other options for grabbing a soda, snack or doing laundry. Most of the staff is wonderful, especially Stacey. She goes above beyond, making sure guests know they can come to her if they need towels switched out, a vacuuming between cleaning and she's always friendly when she's cleaning, without slowing down so other guests are left waiting. Her positive attitude makes my stay more pleasant.

I hate to write this review, but I feel that the new ownership needs to be aware of the poor customer service and the potential integrity issues at this location. I had a union worker to check in to the location about seven weeks ago at about $530 per week. From the time of check in up until checkout today ( due to finally having enough of poor attitudes and lack of attention to concerns). The television was broken. There were concerns brought to The front desk and no one from management or maintenance ever came to address the issue. The worker was told to try another socket concerning the television. Towels and other small things were requested which never came or were addressed with attitudes of the front desk person not wanting to be bothered. As of recent, logistics packages were sent