Crystal Springs Resort

Crystal Springs advertises "Girlfriends Getaway" and other adult getaways but in my opinion this is false advertising. Other than the spa, there is nothing geared towards adults visiting without children. We were 4 adult women looking for a relaxing getaway. They have a steam room, Sauna and hot tub with signs stating "Under 18, not permitted". Well, we sat in the sauna and were joined by a group of underage children. We then went to try the steam room and again children as young as three with their parents came in, the steam room quickly turned into a playground. The hot tub was overridden with children as young as 2. If you go with children this would be an ideal place to visit. The room was nice, the food was good but for 4 adult women this was not worth the drive or the high price ta

I wanted to share what a wonderful experience we had while booking activities and reservations. We have not been to this resort previously and were a little concerned with booking reservations given we had a larger group including a mix of adults and children ranging in all ages. We called and spoke with Bryana B. Who could not have been more pleasant and helpful. She took the time to not only answer all of our questions but also shared the available activities, times and how to reserve them.

The resort is beautiful and the staff are fantastic. We stayed in one of the queen bed rooms, and the bed was incredibly uncomfortable and hard. The walls are very thin, so we could hear screaming children overnight in the rooms next to us and in the hall at all hours. The front desk staff were lovely and upgraded us to a suite, which made a huge difference in our experience. The king bed was much more comfortable and the suite offered some reprieve from all the screaming, but you could still hear some as the walls were still very thin. The biosphere in concept is cool and the actual structure is beautiful, but it was so crowded and filled with loud kids and their drunk parents not paying attention, that we were constantly being splashed, kicked, run past, and there were never seats for us

I stayed here on a business trip, and this place is absolutely beautiful. While it is a higher-end resort, it is truly worth every penny. The rooms are set up like mini apartments, complete with a kitchen, stove, dishwasher, washer, and dryer. The amenities and service are top-notch. I especially enjoyed relaxing by the fireplace while watching TV in the comfort of my room. The outdoor grounds are stunning and very well maintained. The food was excellent, and overall I had a wonderful experience. If you're looking for a quick getaway, I highly recommend booking at Crystal Springs.

I am currently staying at Crystal Springs with my mother for what was supposed to be a peaceful and relaxing getaway. Instead, this trip has been profoundly disappointing and frustrating. We are staying at the Cascade Lodge, which is advertised as a more adult-friendly environment. That claim is completely misleading. Our initial room was a connecting suite next to an extremely loud and disruptive group. We requested a room change specifically because we came here to relax. While we were moved, we were then informed we would need to move yet again — and once again into another connecting suite. In less than 24 hours, we have been forced to move rooms three times, which is unacceptable for a resort of this caliber and price point. The property is overwhelmingly overrun with children. From t