Crossroads Inn & Suites

As soon as we opened the door to our room the heat almost knocked us down from the fireplace timer malfunctioning and the carbon monoxide alarm going off. Could not get the fireplace to turn off so called the front desk. After 20+ minutes of dealing trying to get another room she told me how to turn the gas off and then told me to take the batteries out of the alarm because "it just does that sometimes" and quickly got off of the phone. We left the door open for hours trying to get the room aired out and what was supposed to be a nice and enjoyable valentine's get away turned into us both going all weekend with sinuses and headache from the gas in the room.

Bathroom overflows. Cacroaches. Toilets linking. Poor breakfast. Limit parking at night. Dirty towels. Cero customer service. Very expensive for the service and room. It could be 1 start. I won't recommend it to anybody. My sister got the worst room in her entire life. Very disappointed with this hotel. She asked to get moved to another room and they denied the possibility. We end up checking out earlier. It was a very bad experience in Gatlinburg Tennessee. On January 3 no breakfast, which was supposed to have breakfast every day as part of the checking. The hotel could wait for the renovation until the Christmas season ends. Never again. I should pay more attention to the bad reviews of the hotel. I pay the same amount in Orlando and the hotels are 4 stars. Very good service, but this o

Positive: Location and staff. Especially the front desk woman that checked us in. She was very friendly, polite and courteous. She went above and beyond even would conversate when she'd see us around and at breakfast. Negative: The jacuzzi tub jets were very weak did not work as we felt it should and what we know a jacuzzi tub to be. More breakfast variety or switch it up from day to day.

We had a wonderful stay at Crossroads Inn in Gatlinburg. The room was very spacious with huge, comfy beds and a well-working AC and heater, which made our stay extremely comfortable. The bathroom was large, spotless, and fully stocked with complete toiletries, and I especially loved the well-lit, oversized bathroom mirrors. Free breakfast and free parking were a big plus. The location is great, walking distance to the Gatlinburg Strip, Anakeesta, and even Moonshine Mountain Coaster, so we didn’t have to use our car at all for tourist spots. This is hands down one of the best places to stay, especially if you’re planning to do the moonshine and wine tasting trail since everything is easily walkable. The staff were very friendly and welcoming.

Great time in the smokier and Gatlinburg!! Walked the strip and got to see people trick or treating! . Ate at Cherokee Restaurant which was phenomenal! Weather was perfect as was the leaves changing! Best time of the year! We did not see any bears or other wildlife but did see evidence that they were there!!