Courtyard by Marriott Jackson Madison

I had a wonderful stay at the Courtyard Marriott. From the moment I checked in, everything went smoothly and the service was exceptional. Bridget was especially amazing, she went above and beyond to help me and was kind enough to accommodate a later stay in my room, which truly meant a lot and made my day so much easier. The room was very clean, comfortable, and well-kept, and the overall experience felt seamless and welcoming. Outstanding customer service and hospitality all around. I will absolutely be staying here again and highly recommend this location!

I went into the hotel, very nice location, nice room, this hotel was very nice, the people were nice to us. There was 1 problem, they had very SMALL breakfast, however, our stay was great.

Positive: The front desk staff and the women who clean the rooms are professional and friendly. Negative: It is time for renovation as the rubber protectors on some of the stairwell steps are held together with tape. Carpet on the elevator floors should be replaced with modern-day, appropriate flooring. Finally, the hotel should offer free breakfast.

The services were poor and the room door would not lock without manually locking the outside door. I reached out to the manager several times . The manager would not return my calls after trying to reach her on several occasion. After several attempts I was finally able to reach her and she was very rude and unconcern about my safety and welfare at the site. She said maybe that wasn’t the hotel for me.

Great hotel! Friendly staff, clean, in a really nice area, great location. Would definitely stay here again.