Courtyard by Marriott Fort Worth University Drive

I left a personal item behind and called the hotel the day after my stay. I spoke with the general manager, Michelle, who confirmed they had the item and asked me to generate a shipping label and email it to her. On November 18th, she emailed me stating, “I packaged your blanket and it was picked up by FedEx. Please check online with your tracking number.” After a full week with no delivery updates, I emailed Michelle again asking for a status update but received no response. I then contacted the Marriott Platinum Reservations hotline and spoke with Tiffany. I explained the situation, and she reached out to the hotel on my behalf. To my surprise, Tiffany informed me that the hotel still had the package and that I would need to submit a request for FedEx to pick it up. If that was the cas

I had a cockroach in my bed while sleeping. This was both shocking and extremely unsettling, especially given the standards of cleanliness and comfort I expect when staying at a Marriott property. I immediately requested a room change, and while I did move to another room for the following two nights, I did not sleep well at all after the incident. Staff was accommodating but after writing to Marriott about my experience I was only given 5,000 points as a gesture of apology. I’m a Titanium elite member (stay over 75 nights in Marriott’s) and felt disrespected.

This hotel's location is great, and the staff was relatively friendly (VERY friendly and helpful in the cafe) but in general they're phoning it in, and charging WAY more than it's worth. True, it's generally clean, and had been renovated fairly recently, but our room had ill-fitting furniture that was too large, didn't fit or look nice, and made our room feel even smaller. In addition, our shower wall had a large stain down the middle of it - and they actually charged a parking fee on top of an outrageous nightly rate. Keep looking.

I've stayed at many properties throughout my business travels and the one thing I love about Courtyard Marriott is that they are all consistent and I know what to expect during my stay. The staff was friendly and attentive to my needs. The rooms were clean spacious and a comfortable temperature. The location was great and the river provided a serene backdrop for an evening walk. It's also in a safe neighborhood. The only negative comment I have, is that this hotel does not have an elevator. Dragging luggage, work bag and a laptop in heels up stairs is not the best. Overall, my stay was great and met all my expectations.

This hotel is in the district university therefore OVERPRICED! Not to mention WORST hotel stay! Walked in to a dirty room with someone in it. Overpriced, small rooms, never received housekeeping as the group planner requested, and to top it off, SNOTTY front desk service which is diabolical for minimum wage! The front desk will need to take on a customer service training course ON THE GROUP! Never again!!