Conrad Las Vegas at Resorts World

I am very shocked that this hotel is rated as a five-star hotel. Based on the actual experience, it feels like a four-star hotel at best, and there are many problems. First, there was a serious problem with the front desk. I was waiting in the line for Gold and Diamond members. When it was my turn and I was the only person standing there, the front desk staff member simply walked away without turning back, without saying anything to me, and without acknowledging me at all. She had just finished checking in the previous guest, and after that she just left to take a break and completely ignored me, leaving me standing there alone in the line. I believe this was racist treatment because I am Asian. Second, the room does not even provide a kettle. I cannot even get hot water if I want to dri

This was our fourth time at this hotel, and it gets better every time! The little bugs we experienced when they first opened have all been corrected. Granted, the hotel wasn't full when we were there, but we walked right up to an agent to check in. She was polite and efficient and told us everything we needed to know. My Gold Hilton status got us an upgrade to a strip-view room on the 55th floor. There was never a wait for an elevator. The room was totally clean, spacious, and quiet. Housekeeping came to freshen up the room and replace the towels each day. Gold status gets a $25 food credit per person, each day, and a very welcome change is that you can now use that credit at three restaurants. In addition to the Dawg House (which we didn't care much for), now Juniors and Suns Out Buns

A couple friends and I stayed here for a girls' trip to see the Backstreet Boys at the Sphere over Super Bowl weekend. We booked third-party through AMEX using the Hotel Collection program. Overall, our experience was wonderful. They were able to check in the friend that arrived a couple hours ahead of me (I had to call AMEX to contact the hotel on my behalf because it was a third-party reservation if anyone is in a similar situation). Our room was large and clean. We had a few minor complaints about our bathroom: the shower water temperature would fluctuate between the fires of hell (what we were each going for) and warm without any adjustment from us; the toilet is in its own closet, but the water closet door is a frosted shower door that will slam shut in the last few inches of its swin

This was our first time staying at The Conrad, and it was such an amazing experience, we definitely will be coming back. It’s beautiful, clean, and the service is exceptional. Our first encounter when checking in with Edward was memorable. He was so kind and friendly. Every employee that we talked to was very nice and helpful. Our room was so nice we didn’t want to leave.

Positive: Cleanliness was the number one aspect of the hotel. Negative: Front desk staff was extremely awful! I don’t even want to put into words how unbelievably bad they are at dealing with guests! Upon arrival at the at first said my reservation was canceled and then tried downgrading us after finding reservation!