Comfort Suites Commerce

Normally we stay at Comfort Suites once a year. Hotel is very nice and clean. I do have a complaint this time tho. We stayed four nights and our trash was not taken out until the last day and that was after we went to the reservation desk!!! Also they didn't even take out all the trash. There was a dirty breakfast plate left on the counter!!! I Had to put our towels out in the hall so they were picked up but they never replaced them. I did leave a nice note for the cleaning lady stating all of this and told her she was missing out on a $15-$20 tip for the service we didn't receive. I have been a house keeper at a hotel so I know what should be done. Was very disappointed in that aspect. Also, breakfast was from 6 - 10 am and we were down there around 915 and lots of food gone and

From the moment we checked in, Ms. Lena made us feel welcome and provided exceptional customer service. Ms April made sure to provide a wonderful breakfast and smile. Fresh baked cookies sealed the deal! The room was perfect. The facilities were clean. The pool was comfortable and clean. Housekeeping came daily to provide necessities and a smile. Despite the heavy presence of linemen and storm workers from the winter weather that moved in, the staff here never waivered in professionalism and customer service. We appreciate everything you all do! Thank you for the comfortable stay.

Oh my gosh, I didn't know i had a sister until today! Lena is more than amazing! The rooms were great, the location is good, the jacuzzi was out of this world. All that would have been great until Lena came into mine and my wife's life. Don't stop anywhere else and expect better anywhere near here. Give that sweet lady a raise!

Me and my teammates had the worst experience at this hotel. We stayed in room 102, and from the start, things went downhill. The fridge was completely broken, and when we reported it to the front desk, there was no fix or solution offered. On top of that, the room was full of bugs crawling everywhere—on the beds, in our bags, and along the walls. There were also strange stains all over the walls and ceiling, making the room feel dirty and uncomfortable. To make matters worse, the so-called “pull-out bed” was not a real bed at all, just a thin, brown piece of fabric stretched over springs. Overall, it was a terrible experience, and I strongly recommend not staying here unless you want bugs crawling on you while you sleep.

This hotel has an elegant, modern, and spacious feel. Our suite was clean and everything worked. Towels were soft and thick. Staff was cheerful, personable, and professional, both at the front desk (afternoon and morning) and in the breakfast area. Plenty of hot breakfast items and continental items to choose from. That new-ish feel and hint of luxury sets it apart from other Comfort Suite hotels.