Comfort Inn & Suites Montgomery East Carmichael Rd

I arrived at my hotel for a momentous occasion in Alabama with friends and no reservation. The young lady at the desk said "well you booked third party and I don't see it and I don't have rooms for all of those days. I called the reservation line who claimed they called her and she never answered the phone (not true the phone did not ring" so because we just drove 10hrs and one of our guest came a day early to stay with us for Thursday night was tired. I booked a room for him with the hotel as a walk-in until my reservation made with Super was resolved. From 9pm until 1213am I have been on the phone. End result was neither side could comprehend and one of the Super reps told me that's what I get and that's why I'm in this situation and she will just have someone else handle it. Now they ba

Hotel felt secluded. Roach in our room. Smoke detector kept going off & had to be removed. We had cooked popcorn in the microwave but did not burn it at all. Breakfast was just ok. Young lady at front desk was friendly & helpful. Bed was very comfortable.

Everything was good except the toilet wouldn’t flush in our room. Breakfast was basic Comfort line. Kinda hard to relax and enjoy when you can’t use the toilet. I had already showered and dressed for bed when I tried to flush, decided to wait til morning and report.

We had the worst experience ever at the location in Montgomery Alabama last night. We always choose to stay at comfort inn however this was by far the worst experience. I booked online for a king suite, plans changed day of my trip and a friend came along. The lady at the front desk refused to let me change to two double beds saying there was no way possible since I booked through third party. The room was not to standards at all! Strange stains on the bedside table, part of the trim for the wall missing, the hair dryer was melted, the mirror had black stains all over it and the shower cannot be turned on unless you reach in from the far side causing you to get all wet before water can reach a good temperature. Overall this location needs help.

Because I'm a frequent hotel visitor with this company check in was quick and easy The hotel concierge was very friendly and polite The bad thing was the hallway was littered with clumps of red dirt from somebody's boot and other debris from one end of the hallway to the other very disappointing and they use floor panels for flooring it was uneven and and springy to walk on very uncomfortable very bad choice for flooring The breakfast was tasty but not at his best but I will give it a 8 out of 10 experience. The rooms as usual are always tastefully decorated this room even had two TVs but only one word and the other one almost fell off the wall I reported it but no one came but overall it was a good experience