Clubhouse Hotel & Suites

We reserved the Governors Suite and the connecting room for Dec. 25&26th. When we got there the connecting room was not available for that night so we chose a roll away bed, when I opened the roll away there was gauze with dried blood on it. The poor guy at the front desk had to get us the bed and bedding and hear our complaints. The worst bed ever I woke up hurting everywhere , terrible bed. When we got into the Governors Suite oh my gosh! Crumbs all the way up stairs, candy and garbage in the couch, found a baby bottle behind the pillow in the chair, the tile floor had a film on it and you could see little bare foot prints. Also we got a wrench to tighten the legs on all of the dining chairs. The front desk told us we needed to quiet down she could hear us at the front desk which I don

Positive: "" Negative: Front Desk staff made inappropriate comments that I addressed with management and I do not feel were properly addressed and handled correctly. I would never give them my money again.

I had a great stay here! The rooms were super clean and comfortable, and you can really tell the housekeeping team takes pride in their work. Everything felt fresh and well taken care of throughout my stay. I also met Sergio while he was house keeping, he was incredibly polite, hardworking, and friendly. It’s always nice to see staff who genuinely care about doing a great job. Overall, a wonderful experience, and I’d definitely stay here again!

Shelby checked us in and was so helpful and pleasant! We had to change rooms due to TV not working and Shelby took care of us quickly and easily. The rooms are spacious and nicely appointed. Everything was very nice. Comfortable bed. Breakfast was great! So many choices, all good. Jim checked us out this morning. Again, very pleasant and friendly. If we ever pass thru Pierre, SD again, I will go back to stay at this hotel.. Thank you for a great experience!

Unfortunately, we will never stay here again. We were here for three nights around Christmas, 2025. When we checked in, all was well. We went up to our 2nd floor room and prepared to get the pull out bed ready for our daughters. There was no bedding setup in the room, the zipper bag was empty in the closet, so we went to get new bedding from the desk. The guy working had no idea what we were talking about and gave us one sheet and a bed top cover. He said they had no pillows — fine, we took two off of our king bed. That night was fine. The pool is great for young kids. Breakfast is fine but the food was prepared once at 6am and clearly never filled. It was almost all gone by 8am when we arrived. The 2nd night, which was Christmas Eve night (into Christmas morning) was awful. The room ab