Candlewood Suites New Iberia by IHG

The room had an odor. There was NO shade or curtain to cover window. Only had shear panels. They also charged a $25 incidental fee upon checking in, we had no notice prior. Which after 12 days still has not been returned to my bank. We book on a website the week before our visit. Once a year we go to my girlfriend's home for a large gathering of family and friends. And because it's a 2 hour drive each way we decided to stay the night and not drive back after partying 🙃 Next time we will not stay here!

I slept well but the bathroom was not very clean, the TV did not work, and there was no hot water in either room we booked. As an fyi for future travelers, I was told at the desk that Expedia was not working for payment and I needed to book at their walk-in rate therefore we had to pay more. Expedia did refund my money but this felt like a bit of a bait and switch. Very kind front desk woman refunded our taxes and took $20 off bill in the morning at check out.

First impression of the hotel was excellent - lobby looked good and staff was extremely friendly, helpful and knowledgeable. Taking the elevator to the second floor I was visited by a pile of bagged garbage on the right. This garbage remained there during my entire stay (Friday afternoon through Sunday morning). Later that night when lying down both my wife and I both noted that the bed was just too worn for comfort. The lounging chair was also nearly inoperable. Coffee maker had old used coffee filters that were not cleaned out by staff. Overall I could not recommend this hotel.

I don’t typically leave hotel reviews, but I feel a responsibility to warn others after our experience at Candlewood Suites.||We stayed here for two nights at the end of a family trip. The first part of the week we had been with relatives, but chose to get a hotel for the final nights so our hosts could have space to enjoy time with their adult children.||We arrived at the hotel around 9:30 p.m. on Friday, already exhausted from a long, wonderful day with family. As we checked in, a friend who had arrived for the same family gathering was checking out—not even 30 minutes after arriving. She had already been moved twice due to the condition of her rooms and warned me to find another hotel. But given how late it was, and assuming surely not every room could be that bad, we decided to stay.||

There is no hot water!! You ask for a bed and a hot shower and you get the cheapest possible cot and when you turn the “hot” water on, it dribbles out so slowly it’s impossible to shower with. A nice little money saving operation by the corporate hotel. Go elsewhere down the road for cheaper AND you can actually shower. HORRIBLE.