Candlewood Suites la Porte by IHG

This was not a pleasant experience. The thermostat on the heater did not work. When it got too hot I had to get up and turn it off. When it got too cold I had to get up and turn it back on; sleeping was difficult. The TV was flashing an add to upgrade to 80,000 plus channels. Which also made it difficult to sleep. I asked what time breakfast was and the lady told me that I should make my own breakfast hence the kitchenette; she floored me with that answer. The mattress was never flipped. I had to sleep in the inventation caused by all the other people who slept on the mattress. I tried to stretch out in the bed but it became uncomfortable due to the body impression. I could not get comfortable and was forced to lay within the previous body impression. I will never stay there again and I w

Stayed there for business. Was supposed to stay a week but left after 2 days bc the rooms have a weird smell. Im pretty sure its mold. They have roaches. And then the very rude & unprofessional staff! Housekeeping especially! I saw a housekeeper (older mexican women) scream & cuss at the front desk girl. Right in front of guest too. I have always stayed at Candlewood Suites in whatever city im working in, but i will never go back to the one in LaPorte. They have the worst customer service I've ever seen. Hopefully they get a more friendly & professional staff.

The staff was pleasant enough however we couldn't even stay the night the smell of mold and mildew was so strong in our room and product used to cover up the smell was so thick it was a if you could taste it. 3 hours of being in the room we had a headache and sore throat we were told upon check out he would see what he could do but we would most likely still be getting charged for the night. It was a bit out dated but over all could get past some of that if the smell/mold and lack of ventilation was not a issue.

Check in was smooth and staff was friendly. The hotel had an odor about it that couldn’t quiet place. Room was clean however the toilet ran half the night, the odor in the room gave me a headache. It was a smell of oil, rubber, it was nasty. Still trying to get the smell out of my nose. A/C wasn’t cooling as well as it should. Won’t be back to that one.

I must say if you check in this hotel you will receive the best customer service you have ever received at a midscale hotel. The service you receive at this hotel is as if you were at a five-star upscale property. You can see it for yourself at check-in IHG should be so proud of the way these amazing employees run this establishment. And I must thank the management here as well because they're doing something amazing and the staff love their job they love what they do. See it for yourself you won't be disappointed. This is now my preferred hotel