Candlewood Suites Kenedy by IHG

From the moment I arrived, this hotel delivered an exceptional experience on every level. The front desk staff were warm, professional, and genuinely welcoming—check-in was smooth, and they went above and beyond to ensure I felt valued and informed throughout my stay.||Housekeeping truly deserves special recognition. The room was spotless, fresh, and meticulously maintained each day, with great attention to detail and consistency that reflects real pride in their work. Not to mention the fun towel art that made the stay anticipatingly exciting.||The maintenance team was clearly on point as well—everything in the room and throughout the property functioned perfectly, considering age of building along with minor issues, the entire hotel felt well cared for and thoughtfully maintained.||What

Here’s the deal. I made a reservation at this hotel, having stayed here many times in the past. Unfortunately, during my most recent prior stay, the experience was poor. Several appliances in the room did not work, communication from staff was lacking, and despite requesting a late checkout due to working night shifts, staff knocked on the door at 10:30 a.m. When we checked out, we addressed these issues professionally at the front desk. Management apologized, and we moved on. Approximately six months later, I booked this hotel again due to its location and room layout. About 24 hours after booking—and roughly one hour before arrival following a seven-hour drive—I received a call stating that I was on their “do not rent” list. No explanation could be provided. The staff member who called

I love the staff, they were accommodating and very helpful. The rooms were spacious and clean. Walmart was down the road and planet fitness was around the corner. There was enough parking and I love that I was able to wash and dry for free. I Liked that there were dishes and cups that could be used in the room

Spacious rooms with kitchenette and big restroom. Could be 5 stars but windows are screwed to the frame; a bit smelly; for two weeks staying there they didn't come to clean and change towels even once. I worked 12h day shifts and I didn't have neither time nor energy to complain about it. They have free laundry downstairs but it was a high level quest: two of four washing machines didn't work, one of three dryers didn't work. The line was pretty big, that's expected for the three story hotel. The hotel doesn't serve breakfast, instead you can buy some food downstairs and get free decent coffee 24/7. There is a Walmart in a two minutes walking.

Candlewood/ IHG||||You are hereby warned… ||This place was not that clean. Moreover do not trust the staff! I was a day sleeper and a housekeeper used the locking latch of the door instead of a door stopper and let the door slam close appropriately ten times within a couple minutes waking me up. When I asked them to keep the noise down the response was “I have to hurry”. The house keeper called their boss and told them I cussed them out. The manager called me and after a quick conversation hung up on me. I got dressed to go try and resolve this matter face to face at the front desk. When leaving the room the staff was still being loud after asking them to be quiet. I took a video of this. Upon talking with the manager downstairs she barely payed me any attention regarding this issue. When