Candlewood Suites Alabaster by IHG

From 1/4/2026-1/5/2026 The hispanic nonchalant front desk clerk was outright rude, careless, and completely unfit for her position. She ordered housekeeping to remove all of my personal belongings from my room HOURS before the 12:00 PM checkout time while I briefly left to get food. I left around 9:00 AM and was gone no more than 20–30 minutes. When I returned, my room had been cleared out and my belongings were stuffed into bags labeled “Lost and Found by Housekeeper,” as if I had abandoned the room. As soon as I walked in, she stopped me and repeatedly asked if I was checking out. I clearly told her no and reminded her checkout was at noon. Her response? “Well, we already had housekeeping clean out your room.” No apology. No concern. No accountability. To make it worse, she actually tri

Aaliyah did a great job helping us at check in. Really accommodating and helpful. Cheerful and kind! Common areas seem clean

It was clean. Beds were comfortable and the location is great. Food is right around the corner. Water pressure was awesome.i gave it a 2☆ mainly because the bed rails hang out about 6-8 inches past the mattress. So I smashed my shins 500 times.

We had a great stay while in town for a skate competition. Upon arrival around midnight, even though we checked in through the app, the hotel had been oversold for the night and our room was unavailable. This is not the fault of the staff or this location at all, but IHG Reservations/On-line booking should do better to not place the staff in a bad situation. Knowing we had driven from Tennessee, the front desk clerk found us a room for the night (only one available left) and staff worked to get us into our reserved room the next day. We were accommodated with a place for her to get ready for competition even though our booked room was not ready from housekeeping. They even wished her good luck as we left!! The actual booked room was great, with a lot of space to spread out, get schoolwork

Customer service sucks, Walked in to be non greeted by a woman who seemed less interested to help. After asking her if she can accommodate my partner and myself with a room for checking at that time she said we wouldn't be able to before saying I'll be back while she responded to the caller on her cell phone she walked away and 10 minutes later we were still waiting before I decided to leave the establishment. So I don't recommend this place. The lady cared less that we had been driving for hours and needed a place to rest. But we stayed at the Ramada around the corner and it was great. The customer service was outstanding. The lady actually took time to hear us and cared about getting us a room to rest. I will be reviewing them directly as well. Looking for a place go to the Ramada the be