Brookside Lodge

Our room had trouble with the door, I'm hoping it was just our specific room. You had to aggressively jiggle it to actually open it. Otherwise, the rooms were clean, a few stink bugs in the evenings but my wife and I camp so we're fairly used to chill bugs as long as they aren't flying all over the place. We were given a complimentary gift bag on the way in, the complementary breakfast was great, the pool was unfortunately closed (we stayed in beginning of March) but otherwise a nice, inexpensive place to stay. We got the fireplace king room. (we didn't use the fireplace lol) There is also a Gatlinburg Shuttle stop right in front of the office.

Our 37 year old only son, Daniel passed away last May. Growing up, Brookside Resort was his absolute favorite place of all. Every year we would stay there for his birthday. Daniel's wife, his mother and I thought it would be a fitting tribute to place some of his ashes at Brookside. I contacted Brookside Management a couple of weeks ago, not knowing what kind of reaction they would have to our request. They could not have been kinder or more understanding. They told us they were honored by our request and even offered to assist if we needed them. So Christmas Day, we placed some of Daniel's ashes by the big bear statue out front. Their kindness helped us through a difficult Christmas. Words cannot express our gratitude to the fine staff and management at Brookside. THANK YOU!

Positive: Great staff and beautiful room. Loved the fireplace and balcony over the creek. Negative: Elevator needs updating and the breakfast was not the best. I stuck with bagels and yoghurt

This hotel has alot of potential. Unfortunately the rooms are dirty. Very nice set up with nice options. Booked a 3 night stay and didnt stay the first night. First room had alot of dead and alive stink bugs. Dirt on the floor dust on surfaces. Sticky substances on counters. Ask to be moved to a differnt room and same issues. Looked like all they do is fix the bed and say its clean. There is a no refund policy that you sign before you stay. If you stay here check the room first. We got about half back of what we paid. The staff was friendly but overall a bad experience.

This place was a great way to get away for the weekend with the wife. Rooms were clean and a little dated but love the fireplace room overlooking the creek and the rushing water. Continental breakfast was great especially not having to spend more money on breakfast every morning. Front desk was great and told us a couple local places they recommended away from some of the crouds.