Best Western West Hills Inn

One of the best hotels I've stayed at in a very long time. Comfortable, clean, spacious rooms, and wonderful staff! The lady serving the hot breakfast today was an absolute delight. Looking forward to returning one day.

Positive: Almost everything was to my liking Negative: Yeah it said I had a whirlpool in my room. Paid extra for it. But it was just a bathtub

I stayed in this hotel for 5 days. No one ever came to change out the towels or empty the trash. Instead I received a note under my door to bring towels and trash to the front desk and it would be exchanged for clean ones. The mattress also was horrible and needs replaced as you roll to the middle of the bed. Also when I used the restroom I had to physically reach inside the tank and pull up the plunger to flush ever time I used it. Upon checking out and paying $450 for my stay, I inquired about a discount for having to do my own stuff and was told by a young lady sitting on the floor on her phone that they only clean rooms upon a 2week stay and that they did change out towel in my room. Which I said was a lie and that I had been there for 5 days with no service. I will not be staying here

This employees are very kind here. They do their jobs the best they can, with what they have to work with. The place is running down. Its the owners who are responsible for being Best Western who are responsible for the things that are not getting fixed or kept in working order. If the employees don't have the proper supplies to keep things up to date and fixed, its too difficult underneath the way things are truly maintained. The mattresses need to be replaced. The bedding is there to cover the worst stains on a mattress i have ever seen. It's disgusting. The toilets don't always work. Im sorry i can't pretend its ok. It isn't. Clean up your motels best Western owners and fix your sh!! Its wrong. Or close your filthy motels.

The hotel was clean, rooms were well kept and comfortable. There was a snafu with the room I requested, which was a pretty big deal to me, but it seemed too late to do anything about it, so I just went with it. Staff were friendly. Breakfast was very basic, fruit, cold cereal, coffee, and juice. As a place to stay, it was good, as far as getting what I paid for, it fell short on this trip. BW has ALWAYS been q quality experience in the past.